ゲゲストWhile the staff was extremely kind and welcoming, the cleanliness of the hotel and the amenities offered left a lot to be desired. Room was not to my standard of clean. Random splatters of something along the walls, hairs and dust in several places, and the shower glass door and tile walls, and faucet didn’t looked to have been cleaned after the last guest left the room. The breakfast while complimentary and expectations are never high, was not good. The food was cold. Both mornings the options offered were fine but the eggs nest and oatmeal were all cold. Even when fresh had been brought out to replenish. For the cost of this hotel being comparable to the other hiltons and Hampton hotels right next door they definitely did not live up to the standard of those other 2 hotels. I used this hotel along with a group when I was traveling with work. If given the option this will not be my choice in the future if I return to Minnesota and I also will likely not choose a Homewood suites in the future.
I stay here once a year and I always like it. However, they have changed the parking policy. There is an adjacent parking ramp and you use to be able to rent a space at the front desk. Now the hotel can only rent out a few parking spaces on the lower level. I said, but I know my slot number, can't you reserve that space for me? ”No, the city prefers you to park on the lowest level.” ”I was just there, there are no spots on the lowest level. Can I reserve the space I am in?” ”Well, the city prefers you to park on the lower level.” ”What does 'prefer' mean? Will I be ticketed if I park somewhere else? ”Probably not, but I can't guarantee it.” If you don't think this exchange is worthy of a four-star review instead of a five, then you have more patience than I do. One other small note, the rooms are clean and well-furnished. However, there is not a single USB charging port in the room.
ゲゲストWe stayed at Kelly Inn while attending a Lions Convention. There had been a miscommunication on our reservation. The desk staff, Hannah, went above and beyond to accommodate and resolve the issue. She was very friendly, polite and respectful. The other staff were also very personable. Our room exceeded expectations and we really enjoyed being able to have our two small dogs with us. We sill be back!
ゲゲストI had paid almost double the night before at a different hotel. The room was as nice and had a microwave in the room which the more expensive one did not. Bed was comfortable and television has a nice size.