ザ パームズ アット ペリカン コーブ(The Palms at Pelican Cove)

The view, was perfect. Location good. Poor maintenance, outdated and dirty. Did not receive any extras as described.

I arrived to the hotel around 8:30pm. The room I got when I first arrive was horrible. First off the lighting was not good in the room. Then the balcony door didn’t open and the TV didn’t work. Also the refrigerator and microwave was rusty. This was in Bldg B on the first floor. I then complained and was moved to another room and that TV did not work and instead of having a king size bed (which I requested) this had two beds which costed less via *******. I paid more for the king so now I’m in a room that cost less than what I paid for upfront at *******. I’m really pissed now. This second room was also in Bldg B. The next day I’m moved again. This room is was in Bldg A. It was finally decent but only was a queen bed. Again not what I paid for but I let it go as I’m tired of moving and decided to let ******* know. They refunded me the difference in the room prices. This hotel really need to fix their rooms. Also they need to exterminate because there was a roach in the bathroom that I took a picture of in Bldg A. The Palms need to do better!!!

The Palms was likely a really beautiful property 20 years ago. Unfortunately now it has become very tired and rather poorly maintained. The staff are friendly and helpful with anything you ask, and the location is magnificent…our ground floor room had a patio that was ten steps from the surf. Cleanliness was right at about minimally acceptable, but we didn’t realize until the third day there that the key to our room was the only one, and we had to give it to housekeeping to access our room to clean it. This was a mechanical key, by the way, even though there was a card scan lock on the door that apparently is nonfunctional. The patio door security lock was broken as well. In all, it was a relaxing stay, but not nearly as comfortable as we were hoping.

It was located right close to a beautiful beach and the restaurant and bar wear very nice and attentive and expensive.

This was a short business stay. I like staying on the beach. Unfortunately this time there was no TV or internet in room. The staff is very nice. The room buildings need some TLC. I appreciate the amount of maintenence required on the ocean is a huge. It is a little pricey considering the issues.

The staff was very helpful. Large rooms just steps from the beach. Live entertainment on some Wednesday nights.

The property was not as it stated it would be. This is more of a hotel than a resort. Staff was great, property was terrible.

Loved the staff. They were super nice and accommodating. Wish the restaurant had more choice. The beach was very rocky couldn’t really swim there , but good for going on walks

The entire place was breathtaking, the manager and her staff fabulous the most helpful staff I have ever seen. I highly recommend this place for a restful and breathtaking visit. Sincerely from the bottom of our hearts Thank You so much!!!!!!!