The hotel was great, the room was clean, check in was easy, the breakfast was good but I would have preferred a buffer for the hot food. The area is next to a homeless encampment that made us very uncomfortable to walk through or by. Would not go back for that reason.
Got a last-minute reservation here in a torrential downpour when our ferry to Bar Harbor was cancelled and we ended up in St. John. Surprisingly, the beds at this Holiday Inn Express were superb - firm, with excellent back support - better than at 99% of the other hotels we have stayed at (including many with higher ratings). The pool was clean and well-maintained, and long enough to swim serious laps in. Our whole short, rainy stay here was comfortable, and we would happily return (if the sun ever comes out).
This hotel is terrible, which is unfortunate because it has so much potential. -The rooms need updating. Terrible layout, dated and worn. -The staff although friendly was not overly helpful when we made a couple of easy requests. They didn’t seem interested in even listening to us and most of the time there were two to three of them standing/sitting around talking to each other at the front desk avoiding acknowledging guests in the area. -The absolute WORST part about this hotel is the insanely bright lights that they have lighting up the exterior of the building pointed right at the windows on the front side of the hotel without proper coverings on the inside to keep it out. There have been mutiple complaints/mentions of this in past reviews with the standard replies from hote management stating that they “strive for excellence” however they obviously don’t take the reviews seriously because the bright lights are still pointing right at the windows! Simple fix but no action taken. Unfortunately this takes away from any positives of the property as a result. Great location and nice pool area but wouldn’t stay here again given other options in the area and hotel managements inability to take this issue seriously and get it fixed.
Staff was friendly and helpful. Breakfast was lacking because they didn't get their scheduled deliveries, so we only had dry cereal and slice of bread. But a very convenient place for us to catch the ferry the next day. Room was quiet and clean.