We showed up to the property and no one was on site. The lobby was filthy and upset my wife in a major way. We asked to cancel our reservation leaving a message for the manager, Kelly Rich. We did not stay there and opted to change our plans. We should not be charged for the fiasco
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Verified traveler
2024年1月24日
My credit card was billed for more than the agreed amount. A 10% fee was charged to my credit card when reserved, but not credited on check out. The rooms have cinder block walls, very old beds with no mattress protector, and an old blood stain on the blanket. The odor is very musty and dirty throughout the hotel. We won’t be back.
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James
2024年1月24日
Our stay at the MML was absolutely awesome, wonderful staff, fun grounds, breath taking views and cool 70s vibe. Clean and charming, can't recommend enough!!! Seriously, Cory and the rest of the staff were absolute gems!
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Verified traveler
2024年1月3日
The ice machines didn't really work. The microwave in my room didn't work that well as the plate wouldn't rotate. The gal at the front desk wasn't that friendly. The kitchen staff was very helpful though.
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Roy
2024年1月2日
I've been going to Monarch Lodge with my family for years now and this was the worst I've ever seen it. Half the lights in the place were burnt out, no towels available at the pool or front desk, one hot tub broken and the other at 94 degrees. Their were only 2 people working the entire lodge and that's including the kitchen. I don't expect even a three star place for what you pay but this was sad and depressing. Will probably go a different route the next time we ski Monarch.
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Tammy
2023年12月18日
This was a simple place but at the same time so accomadating. The beds were comfortable. The linens were fresh
The place was so tidy. We loved that it had a restaurant onsite.
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James
2023年10月22日
Ice machine on our floor not working, nobody at front desk in morning, wall outlets need to be updated, everything was unplugged. Bathtub is small.
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Rolando
2023年10月11日
Excellent service!
Thanks for making the accommodations fit out need
!
Highly recommend this place.
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Scott
2023年10月9日
We have stayed here several times. This is an older hotel and layout accordingly. Whoever owns it is not investing in any updates and is deferring some of the Maintenace.
That being said, the location is great for skiing or seeing the colors and it is close to Salida. Staff is outstanding and the bed is very good, better than many high-end hotels we have stayed in.