The property and rooms were beautiful. Some maintenance needs to be completed. The hotel is over 20 years old. The wallpaper is lifting from the seam in the bathroom. The paint is chipping off the trim on the vanity next to the bathtub. Both of the top drawers in the dresser and the night stand were cracked and broken. Caulk in the mirror trim has pulled away and needs to be replaced and the paint touched up. None of this is super obvious individually but together they show a lack of upkeep. The alarm clock has usb ports and electrical outlets. 1/2 of them didn’t work. My phone didn’t charge.
On the positive side, the room was amazing. The bed was very comfortable, the linens and blankets were nice. The furniture is beautiful. The bathtub was my very favorite I used it twice.
Room service was great! I ordered the Grand Breakfast. It was generously proportioned and nice and hot when I received it. The pitcher of hot chocolate was AMAZING! I don’t know the type of product used but I’ll probably call and ask. It was the best I’ve had. I really felt pampered and relaxed upon leaving. I’d love to return for another stay in the future.
自動翻訳
Amanda
2024年3月2日
This propert is gorgeous. Utilized the spa and indoor pool. Top tier facilities. I hope the doormen and valets are getting paid well, because they added a sense of security around the property.
自動翻訳
Marie Jo
2024年2月29日
Everything in this hotel is top of the line, decor, comfort, staff friendliness, boutiques, the bar and dining area...
自動翻訳
Karrie
2024年2月26日
It was good. I think I just expected more from staying at a 5 star hotel. We asked for late check out and were told it cost 50 dollars to extend to 2 pm. I fell like if I’m staying at the hotel and choose to self park I should not be charged extra. I feel Ike staying at the Grand America cost more but the tower rooms at the Little America are the same for less money.