I give this hotel an average status due to its personnel which elevated it greatly. Food, whilst not bad, wasn't great either. Specially when it comes to deserts. My main concern is with the hotel installations. They clearly lack maintenance. Unless you stay in the newest tower with the elevator, you will notice the rooms are incredibly deteriorated. Initially got a room in one of the older ones and after changing to the newer one it was a completely different experience. Not a bad place to stay at thanks to everyone but definitely be aware of these facts.
自動翻訳
ゲスト
2024年3月27日
Beautiful room, wonderful staff, we had absolutely great dives everyday with 50+ feet visibility and lots of beautiful fish including a hammerhead. The seafood restaurant is the best and it's included your all inclusive meal. See the view of the restaurant from our room
自動翻訳
Journey11730274752
2024年3月1日
Check-in was a joke. Go here and then there they can't find your reservation. Food was nothing to write home about. The complex needs a major facelift. The only reason I gave them a 2 was because of Felipe at the front door. He was the man. Helped with recommendations and the ladies for the tours. They helped plan our daily fun.
自動翻訳
ゲスト
2024年2月28日
They go into youre room to clean and they check on youre wallet to see if you have cash and personal items and later a contruction worker goes in thru the balcony and take some money and leave the rest to make you think you still have all youre money, food only pork every day and they only give you 2 little pieces.
自動翻訳
ゲスト
2024年1月29日
Not as good as they advertise it, premises are a little old, it’s obvious that there is a lack of interest on the guests, and guest services are really low quality. I certainly would not return :( wish it was better, in general I would say “disappointed”
自動翻訳
Carlos
2024年1月29日
terrible food, and bad service, the only good thing is the location and the nightly shows , i won't come back until it gets a new management, the checking process is a really nightmare, uncomfortable experience
自動翻訳
ゲスト
2024年1月25日
The Check in process was a joke. Go here go there to get your room. Food was not of good quality. Rooms as well as complex needs a face lift. Only reason I have them a 2 was for a few folks. Felipe at the door was the man. He was very helpful and always attentive. The ladies at the tour guide office helped us and was very honest about the tours.