San Antonio-Riverwalk

The room pictures indicate that there is a balcony. I had to pay an additional $30 per day to get the room depicted in the descriptive pictures. They explained that they use generic pictures for many rooms. At best, it's careless; at worst, intentional. In any case, it is misleading. I never had a similar problem with my other bookings at trip.com. The elevator wasn't working for two days, and they didn't even bother to put up a sign. Overall, the hotel doesn't seem to care about its customers.

Great experience. Super clean and super comfortable bed. I want to thank them so much for allowing me to stay while I had a situation with losing my card.

Everything was amazing

位置很不錯，在市中心，靠近河道邊，算是河景房。房間很大，乾淨整潔，酒店服務設施也很好，整體感覺還是很不錯的

Our room was disgusting. Hair all over the bathroom. Hair on the shower wall, in the sink, on the floor, etc…And the floor in the bedroom was dirty was too. Pool was not heated and it was disgusting too.

Hallway was under construction. Room and pillows were uncomfortable. Tv was messed up and hard to watch. Air conditioner blew right on the couch & couldn't be adjusted. Kids were freezing every night with a blanket that they compared to a bath towel.

We had a great stay and will return to this location for future San Antonio trips- We loved the location and walkability to everything we wanted!

NOT a good experience! Location is great, staff was helpful, but the building is in bad shape. When we got to our room it was pretty warm, looked at the thermostat it was set at 59, but was showing 72. Called front desk to learn the whole building was without A/C, but they were working on it and expected it fixed soon. Went out for the evening and returned to no change. Was offered a box fan ($14 @ Walmart) but all it did was move hot air. That night we also discovered black mold on the shower head and in the caulking. Little bugs were crawling on the counter in the bath. We ended up checking out early with a $20 discount for our troubles. WOW!Thanks! I think it was not near worth what they charged. I’ve stayed in better 3 star places. We moved to Home2 across the river walk and it was amazing!

The rooms were not that clean there were dust everywhere the floors were swept either I would not recommend staying here