ジ ウェスティン リバーウォーク サン アントニオ(The Westin Riverwalk, San Antonio)

My honey and I had an amazing time at the hotel! Breakfast in bed was the best. The front desk was kind and attentive to our needs. The bar downstairs and the pool were a great time as well. Will be coming back soon!

酒店位置好，周圍是商業街，吃飯方便，有停車場！

Original room near elevator - very loud appears like an elevator has a problem. Requested to be moved; next room was better but the elevator could still be heard. Westin should really get this checked out. We would not stay there again unless I read that they addressed the issue. The hotel is in a great location and the room was large and comfortable.

This hotel was wonderful, great location. HOWEVER, we used valet parking and someone hit a curb in my vehicle. Pretty good too, that’s 12 inches of curb rash. Whoever did it KNEW they hit a curb but failed to admit it. We understand things happen, but you have to make it right. The manager was great. We filed a claim, but somehow that claim was denied…. This is completely unacceptable. And for this reason, we’d never go back nor recommend this hotel. Had things been made right, we would have a completely different opinion. Honesty and integrity goes a long ways.

our room was not what we expected for the price we paid, mini fridge didnt work, water came out of every part of the shower but the shower head, but we didnt stay for the room so we didnt make it a big deal, we went for the riverwalk and the surrounding attractions.

Classic lovely hotel in a very convenient location. Our room was not ready at 4:35 for a 4:00 checkin and we were offered a downgraded room but no conciliations were offered. A room that met the basic outline of our reservation was found but was dreadful, noisy, not clean and much less than expected. We luckily connected with the concierge, Petra, who helped us move to a better room later in the evening. Our second room had a terrific patio but unfortunately was loud at times due to elevator mechanical issues. Overall, the property could use an update, frayed carpeting noted in each of our rooms.

The hotel's decoration facilities are a bit outdated,,the faucet and shower headset are too old and rusty ,and there is always noise at night that seems to come from the elevator operation I guess.And the pillows are too high . Except above unexpected the everything else was great.Hope it is gonna be renovated soon.

As we walked into this hotel, we were blown away with this wonderful aroma of goodness. This hotel smelled like no other hotel we have ever been in. The ambiance and setting in the hotel was very fine quality. The staff was AMAZINGGG each day !!!!We stayed a few nights to celebrate our 27th anniversary and when I tell you John the bellman made it such a special and wonderful experience. He went above and beyond and has such a great personality and kind spirit. We shared with him that it was our anniversary and the next day he told the concierge Phyliss of it and they delivered fresh handmade chocolate covered strawberries with champagne and the most sweetest note congratulating us on our anniversary. We can't wait to go back!!!!Thank you The Westin for making our weekend very special!!!!

Really nice looking hotel in an excellent location right on the Riverwalk. Pool was small, gym was poor. We had to ask the front desk just to get our room made up after two days. Our room also backed on to the elevators which sounded like old pipes in January.