ホリデイ イン エクスプレス & スイーツ サン アントニオ - ブルックス シティ ベース IHG ホテル(Holiday Inn Express & Suites San Antonio - Brooks City Base)

I am thankful that I was able to simply made hotel reservations on line while driving in the area. Pleased to be welcomed into a clean room and very nice restroom facilities.

Arrival presented a relaxed atmosphere, calming after our long journey. Check in was efficient. However, we were not given the requested room with handicapped bathroom access for an elder person. Refund was requested for that cost and denied, saying the hotel did not have any rooms with such access. We stayed in that hotel in such a room in July 2023. False advertising? The accomodation not available? Selective patronage?

The location was right in the center of everything from dining to shopping stores. The hotel was also clean and the room spacious. My only complaint was how slow the elevator operator. It always took a while for the elevator to open and our room was on the top floor with no stairs in sight.

Shower head was broken, said the sofa would extend to accommodate two people and wasn’t the case.

Everything was great. From the personal to the cleanliness to the breakfast. Loved my stay.

The staff was so friendly .. the elevator was broken for one day.. they automatically took accountability and gave guests a nice discount for the inconvenience. Very rare these days.

The front desk worker was on the phone for about a half hour while I waited to check in. That was a really inconvenient wait. Other than that, everything was pretty good.

The staff was super friendly. Everything was perfect except for some of the guests were very loud all night. This location seems to attract a lot of traveling construction/service workers.

My first time staying here and it was such a wonderful experience. The staff is so friendly and helpful. From front desk to kitchen to housekeeping everyone so nice and welcoming. The breakfast is amazing lots of variety everything so clean and perfect. My daughter has a food allergy to milk and Im so grateful for oatmeal, fruit, and boiled egg options. The showers were perfect and slept like a baby. Overall would love to stay again and again.