フェアモント エル サン フアン ホテル(Fairmont El San Juan Hotel)

Was great experiencing PR and Family. The entertainment and atmosphere was great.

前台服務十分熱情周到，但酒店實在是太老了，設施很一般，覺得有點overpriced。大堂很好看，但房間一點沒有高檔酒店的感覺。晚上客房服務送東西要等非常久。

This facility did NOT miss! The customer decor, amenities, cleanliness, etc is A1! Absolutely my favorite place to vacation!!

Rooms were nice, clean and comfortable. Beautiful Lobby. Nice Food. Lady at check in was very nice with us. Bars or activities around the pool weren’t that good for a hotel this”luxurious”. Staff in the pool kiosk could have been more attentive and look for alternatives to make a better guest experience.

For the price they should at least fill the mini bar at least with water so you don’t have to walk in the hallway to get some water.

This is an older hotel that has been renovated and is well maintained. It is located in a busy, walkable neighborhood near the airport. Dining options at the hotel are good. There are more affordable options within walking distance. There is significant airport and street noise at all hours. The staff is friendly and helpful. The beach is clean and full of tourists and locals. Isla verde outside of the hotel has the feel of 1980s Miami Beach. That is to say, it’s a busy beach town that looks a bit gritty and has not yet become overpriced.

A beautiful, elegant, well kept resort. The staff was very friendly, courteous and helpful. They are accommodating to children but draws a mix of singles, couple and mature adults. Lots of music in the pool area. The NYE party was fantastic. Full of dance, energy, and well managed. I would definitely celebrate NYE there again!!

We stayed just a few two years ago and had a positive experience. Wish I could say the same with our last trip at the end of January. We were booked in a room with patio on the 3rd floor. BE AWARE! The night club blasts music until 5am Thursday-Saturday, so unless you are on floors 5 or above, you will likely hear (and feel) the music all night. When we asked to have our room changed the next morning, they were not able to move us as they were booked. There were many upset guests the next day and management seemed used to it. It does not make sense to book guests on floors 3 & 4 when they know the club will be open. We were not even given a heads-up at check-in. If you do stay here, make sure to ask for a room on the 5th floor or higher.

Staff service was below average, the meals were average but very high in costs. We won't be returning.