フォルタレザ スイーツ(Fortaleza Suites Old San Juan)

great service and excellent location

The hotel was perfectly located for walking around all over Old San Juan. The place really has character, bringing out its historical setting while providing modern conveniences. The desk clerks were pleasant and helpful. Regrettably, like many facilities in recent years, daily housekeeping has been dropped, which is troubling in a place where toilet paper must be discarded in the wastebasket, rather than flushed. We left the placard on the doorknob, requesting maid service, but it had no effect. Regardless, the room was clean when we arrived.

Just not aware it was more like a bed breakfast. Small bedroom with a common are that was loud. Great location.

If you reserve at this hotel, make sure your room is not on the first floor as staff gather at the reception morning and night and are not mindful that clients whose rooms are close by can hear everything that is said. They were loud. We had to ask them to keep quiet so we could sleep. Apart from that, it was fine.

Great stay after a cruise! They held all our luggage before check in and we were able to check out the town! Room was clean and had hot water (our place before the cruise had no hot water) highly recommended

This hotel was everything we wanted in our stay in Old San Juan. Our room (rm 11) was amazing!! It was clean, staff were amazing and within walking distance to everything! We will return!

Great location but we didn’t know where to park until we walked to the hotel. Our room was super tiny, the lighting was dim and we were right next to the front desk. I would have preferred a quieter location (very loud starting at 8 am) with a street view. Comfortable beds and clean.

Very noisy and the rooms are very small. No closet or space to place a suitcase or get organized. We were constantly awakened by people in the corridor or in the lounge area. Quiets hours are 10pm to 8 am but you hear people talking loudly on their cell phones or clanging around in the kitchen starting at before 6 am. They only have a 4 cup coffee pot so you are waiting for a cup of coffee if there is one person in front of you. Buy a normal sized coffee pot! Great location but don’t plan on getting any rest.

Overall, our stay was alright. Check in was a breeze, restaurants were super walkable, and the room itself was very clean. Felt very safe the whole time as well. Unfortunately, our room was right next to the entrance and no one enforced the quiet hours posted. Even the staff were being noisy and I had to ask them to quiet down so we could sleep. Even with that, the building itself is older and all tile making noises echo so anytime someone arrived or were chatting in the hall or lounge area, we could hear them clearly. Thankfully, I had a white noise app and we turned that all the way up and were able to drown out the noise.