サン・ラッザロ・ディ・サーヴェナのバー付きホテル

We checked in as part of a tour group at around 8 pm from Rome. We were tired and wanted to sleep, but discovered that our room's AC wasn't working. We included a picture of it with no display. Buttons are not responding at all. We ask our tour leader to help us get this problem fixed. Had a big day tomorrow, so we needed as much rest as we could. Front desk said they'd fix the problem, but no one showed up to our room. After waiting for sometime, they said they had fixed it from their end, but it was clearly not working at all. At almost 10 pm, we were told by our tour group leader that they were going to switch us to a different room. Frustrated, because we had already unpacked our things/clothes so we could get up and move early morning, we now had to repack everything then unpack again. What's worse is, they didn't have anyone from the hotel itself assist us with transferring, but had our tour leader act as their bellboy! They gave an excuse that they were understaffed. No apologies,no compensation, no thoughtfulness or professionalism. It was even borderline racism because they used our tour guide as their bellboy when this whole fiasco was their fault! Just because we're Filipino doesn't mean we get treated worst than any other paying guest of this hotel. We're very disappointed with their service, and will spread our negative experience with as many review sites as we can. This NOT how you treat guests of your hotel.

Soggiorno diverse volte per lavoro, rispetto al primo giorno che sono stata è cambiato in meglio, forse la bella stagione ha portato cambiamenti! Stanze con letti comodissimi, da rivedere un pochino la pulizia nelle camere per la polvere, stanze con climatizzatore automatico o manuale è il top. Migliorato anche il ristorante, ragazzi simpatici e gentili oltre che veloci nel servizio. Colazione a buffet ottima e per ogni gusto! Il migliore in cui ho soggiornato fin'ora.