ハンプトン イン & スイーツ サン マルコス(Hampton Inn & Suites San Marcos)

Only thing was that the elevators were out of service and we were on the third floor.. but honestly it wasn't that bad and nothing they could control any way. The stay was great, payment went through with no issues, breakfast was complimentary, and we had a great time!

Pipes had burst causing water to pour out of the elevator. Elevators were not operational, high pitched alarm was persistent, both as you walk into the hotel and around any elevators. Had to haul luggage up and down 4 flights of stairs to get to the room, as the elevator was down the entire visit. During breakfast, there were ants crawling on the table. The staff was helpful and friendly, and breakfast was tasty. Bed was firm and uncomfortable, pillows were thin and provided no support. The TV only had basic cable, basically over the air TV. As much as I like Rosanne reruns, I was very disappointed that it was all I had to watch for 4 days. I was shocked that this was a Hilton property and I won't be booking with a Hampton inn and suites again.

The alarms going off, i understand was not the fault of the hotel, was annoying, and lasted over 35 minutes. Lack of elevator use was an inconvenience. I was on the 4th floor, and that was a climb.

I have been to a lot of Hampton in and this is by far the worst one i ever been to. First the employees walk around like you contagious and always looking suspicious like they want to do something. I didn’t feel comfortable living my stuff in the room when I left. No type of hospitality at all didn’t even see if we need towels or anything and the phone didn’t work at all in the room. Didn’t feel welcomed at all and honesty I wish I could get my money back that how horrible it was as. Didn’t feel like home at all and I came all the way from Maryland

Room did not stay cool and room backed up to a UPS center. Vehicles were backing up all night long, with the accompanying beeping that could be heard on the 4th floor.

From the time I walked in the hotel to leaving customer service was very professional. Handicap Accessible room was not a fully handicapped room. Only one bar in the shower and no shower wand. Requested a chair for the shower and it was brought in the room. Roommate is a triple amputee.

Older property, but well maintained. Parking was limited due to improper parking by other guests.

If I am ever in San Marcos again, I would stay at Hampton Inn again. I recommend the place because of its pleasant clean lobby. My room was well kept. The staff were also courteous.

Nice hotel only issue was the AC. It wasn’t cooling properly and the room felt humid.