ドス カサス ホテル & スパ(Dos Casas Hotel & Spa)

Let me first start by saying the staff were kind and friendly although few spoke English. For $375 (USD) per night in Mexico i was disappointed. We were in room 7 and * the water in the bathroom did not get hot. Even after running the water for 10 mins. *the bedroom air conditioning unit started dripping water to the point they had to turn it off and give us a fan. I woke up sweating. *we could not get the tv to work during our stay. I wanted to watch the news. *the room was too dark and lacked natural light. We were on the ground floor so could not even open the curtains if we wanted privacy. Maybe the other rooms at this hotel did not have the same issues as we had but based on my 3 night stay in room 7 i would not stay at this hotel again which is a shame because the staff were lovely.

Beautiful room, super comfortable bed, amazing helpful attentive staff. This hotel and their service made our stay amazing.

Excellent small hotel, wonderful location, staff attention was excellent too.

This is a beautiful hotel very centrally located close to the main square and many attractions. My husband and I came with our 2 year old and had a large room with a king bed and a small separate tv section. Hotel design is amazing and charming with an open concept dining area. Why I gave a rating of 8/10 is due to the service. It’s good but for the price you pay I would expect it to be better ($350 Cad per night). For example, when I wanted toothpaste I was told they were out, however if I gave them money someone could go out and purchase for me (what???). Or during breakfast we wanted coffee and orange juice and were told we could only have one or the other. Despite being low season and the hotel not being full it was only after multiple requests did they give us a late checkout of 1pm. Overall great stay. Hotel is beautiful and location super central. Only feedback - didn’t feel customer service was up to par. Hotel mgmt felt a bit cheap with cost cutting measures.

The hotel has amazing views of the city. Privacy is also great with the room we had. The staff is best of any hotel we have ever stayed at.

This hotel has the best staff of any hotel I have ever stayed at. Great rooms and amazing views of the city. Would recommend this hotel to anyone coming to San Miguel.

Everything was great from the staff to the room to the location. We have already booked another stay.

It was a magical experience and the staff went above and beyond!

Nice property