フィエスタ アメリカーナ コスメル オール インクルーシブ(Fiesta Americana Cozumel Dive Resort)

このオールインクルーシブは完全にがっかりでした。さまざまなレストランやビュッフェの食べ物はどれも味気なく、新鮮なものはありませんでした。ノンアルコール飲料だけを試しましたが、炭酸が抜けていて薄まっていました。フレッシュジュースはなかったか、フレッシュジュースのような味がしませんでした。ソーダ飲料は炭酸が抜けていて、缶入りの飲み物は提供されませんでした。ビーチフロントエリアは滞在中ずっと完全に閉鎖されていました。これはウェブサイトにも予約前にも開示されていませんでした。 また、子供連れの家族連れには完全に適していません。 スタッフと共用のエレベーターがあり、動きが遅いです。 眺めが良かったのは良かったです。 次回コスメル島に行くときは、このホテルには泊まりません。

素晴らしくてフレンドリーなサービス。広々としたお部屋です。良質の食品。

The pool area, onsite entertainment, and the restaurants that required reservations were good. The daily poolside lunch was also good and convenient. The property itself is not very big and there’s no beach but across the street (also part of the hotel) is great area for snorkeling.

The Staff at Fiesta Americana are unmatched! They are very friendly, helpful, and keep you entertained all day and night. A huge thank you to Arcadia, Alejandra, Anina, Josh & Victor plus many many more! Fiesta kids is also great to keep the kiddos entertained. We celebrated 3 birthdays on our trip and the staff truly made our stay amazing. My one complaint is that the pool is very unsafe. There are many missing tiles that caused my family and several other vacationers to get cut and require medical assistance so I would suggest water shoes in the pool until that has been resolved.

The food was not as good as few years ago. The rooms are clean and the staff are very friendly and attentive to our needs.

I didn't like the pool my kids got cut and other people did too. And what i hated the most was the people trying to sell hotels plans and deals for the hotels and if you dont buy one they get upset.

We were not happy with the smell of the rooms. To be honest it was disgusting. It smelled musty and like sewage. This tainted the whole experience. We had booked an ocean view room. When we arrived we were put on the first floor the looked at a wall! The smell was REALLY bad. We told them we were given the wrong room. They said they had run out of ocean view rooms and that was that. I came back later that day and asked about being placed in an ocean view room. They said that could happen the next day. We would have to pack up our stuff (which at that point includes wet stuff) and leave our room by 12pm we could then check in to the new room at 3pm. The new room was ocean view but really we couldn’t just move rooms after 3pm and not have to wait around three hours! The food was good. Room service was fast. The wine and beer were good name brands. The drinks are definitely watered down but very flavorful. A little tricky to get a drink at the bar. Better to just wait at your table for someone to stop by. The location of the hotel was great. Beautiful reefs to snorkel right in front of the hotel. Customer service was good and friendly for the most part, except for Saul trying to sell you the vacation package within 5 minutes of stepping foot on the property. We enjoyed and appreciated Alejandra as a very organized maitre de, Selene as a lovely and friendly barista at the coffee shop, Yasuri as an amazing waitress for breakfast and lunch and Isabella as a w

This property was very beautiful. And some of the staff was great. But the staff members that come up to you while you enjoying yourself trying to sell you time share after it may be your first time there is unacceptable. In most cases a customer may not want to buy anything first time at a place. They were very aggressive trying to get me and my wife to buy, even after we expressed we were not interested at all right now. But other than that service was Great

Great stay. Exceptional staff and service. Room was a little dated but very clean. Well stocked fridge every day. Very friendly. Will go again!