メリア リマ(Melia Lima)

とても良い、サービスはとても良い

It is okay

私たちは滞在中ずっとVIPで、無料のビュッフェ式朝食、無料の軽食（ランチ）、無料のディナー、無料のワインボトル、無料のミニバー、9階へのアクセスを含む「ザ・レベル」の部屋など、あらゆる種類の特典が含まれていました。フロア屋外喫煙ラウンジ。客室にはバスソルトとバスアメニティが含まれています。ベッドはとても硬かったですが、私たちはジャングルで 2 週間過ごしたばかりだったので、あまりうるさくありませんでした。

昼も夜も非常に騒々しい通り。彼らは部屋に飲料水を残さない。ボトル入り飲料水についてはルームサービスに電話する必要があります。サービスは良いですが。

It was a five star experience and much more. The level premium rooms are comfortable and well equipped. Being that they are on the 9th floor, they are very quiet. Access to the level lounge and the service from all the staff was like a dream come true. The view from up there was beautiful and the ocean is visible even! The level lounge offers excellent food. There was a choice of different items from a royal hamburger for lunch to chicken cordon blue for dinner. The breakfast looked good and very private but we ate downstairs in the buffet breakfast which was plentiful and delicious. The pool area was an oasis away from the city. It was refreshing to take a dip and cool off in the hot March sun. I could not see any shower facilities at the pool but there were washrooms. The loungers were comfortable and despite the area not being super private, we had the pool to ourselves for about 30 minutes which was really nice. What we appreciated most about our stay was the late check out! All of the staff we encountered were masterful at customer service and even when waiting outside for a taxi the kindness of the staff continued. From start to end our stay was perfect and the staff here were applauded. Thank you!

I spent 10 nights at this hotel, and the service was extraordinary. Food was great, same as drinks and the best thing is their location, close to restaurants, bars and a shopping center. I would like to thank Vanessa, Bryan, Daniel, Pablo, Susan, Grover, Raul & Alex for making me feel at home.

It’s important that the staff be better trained on customer service. If you have a service listed and are unable to provide it then it is an inconvenience to the customer. Simply saying sorry we don’t have that option is not very reassuring to the customer. Try “ Sorry, we don’t have that option at the moment. But let me see if we can do something else for you” I m sorry I just really felt disappointed with the response and lack of effort give to me. I do believe it was just the check-in process but outside that it’s a very nice hotel.

Walked in without reserve at about 3 am, they not only accommodated me, but allowed me for a late check-out. Wonderful staff, breakfast is amazing, and it's located on a very quiet spot (something very rare in Lima). Overall, wonderful accommodation.