マタ ロックス リゾート(Mata Rocks Resort)

Stayed at the Mara Rock resort during a business/vacation trip. Had a 100% experience. Wonderfully located, fantastic hospitality and service. Couldn't find anything to write negativity about. I was in a relatively "off season" time, but could still appreciate the cleanliness, attention and service. Highly recommended

The hotel was showing its age, but was old in a homey sort of way. The bed was comfortable and housekeeping kept the room clean and well stocked. The hotel was experiencing a change in ownership while we were there, so there were a couple of hiccups in food availability. Service in the restaurant was excellent, and the front desk attendants went out of their way to make our stay worth remembering. I have since heard that the new owners are making some substantial improvements, including expanding the size of the pool (which was also kept spotless). A Mom-and-Pop taco stand went up across the street every day and that, along with the ice cream parlor next door to it, more than made up for the temporary food issues. We would definitely stay there again!

This hotel was absolutely perfect. The ambiance makes you feel like you are staying at a boutique resort; relaxation meets luxury. The grounds are gorgeous and well maintained. I love the floral arches and beach vibe. Dorell at the front desk was amazing. So helpful and friendly. He went out of his way to make sure we were well taken care of. The beach views from our room were gorgeous. The restaurant/bar and pool area is perfect. This hotel offers complimentary bikes, paddle boards and kayaks. We used the kayaks and it was a great way to explore the area. The hotel is towards the south end of the island, which offered a quiet escape from the bustling north end. By golf cart, it took approx. 5 minutes to the airport, and about 10 the main beach/restaurant *****.

Pay attention! In mid-October 2022 we made a reservation for one week through booking with the possibility of cancellation free of charge. Days later we cancelled this reservation, but Mata Rocks had already debited 50 % of the credit card immediately. In the terms and conditions it is written that the refund lasts 30 days. After this period we wrote two emails to ask for a refund, When we didn't get any answer, we had to turn to Booking. Thanks to Booking's customer service, we got our refund a few days later! It is regrettable that we had to waste time and money, as we lost 75 dollars with this refund. Where is the seriousness of this place? We had the opportunity to walk around the outside of the hotel and there is no beach, but a concrete wall. Dirty, just doesn't look taken care of.

Good thing Mata Rocks had bicycles which we enjoyed although the bearings on the pedal were shot. Bed comfortable and staff helpful. Deck furniture sadly lacking.

Cozy and cute, perfect for a few nights if you don’t want to be directly in downtown but still be able to have easy access to town if you want. What really sets Mata Rocks apart though is its amazing staff! Everyone was so kind and gave us recommendations for places to go and things to do and every single rec was incredible. Everyone was also so friendly and fun to talk to. Thank you to Ivar, Javi, Anita, Dorell, Dominique and the rest of the Mata Rocks staff for making our first time in Belize so wonderful! We will definitely be staying here again the next time we come to Ambergris Caye. Thanks again :-)

Mata Rocks is not a mega sized resort and therefore much more personal and friendly. Everyone there was great and extremely helpful. We will definitely stay there on our next trip to Belize. It is largely because of our stay at Mata Rocks that there will be a next trip to Belize.

Mata Rocks is a very special place. Maybe “Boutique Hotels” are all so personal and familiar. I found this aspect charming. They could perhaps be a little less tight with what, in my opinion, should be expectations of provisions of basic creature comforts, but I understand budgets of a small place could be to blame. We loved it there. Would definitely recommend

We had the best time at Mata Rocks. We enjoyed the cozy room and loved the beach bar. It was nice getting to know the staff. We will definty visit again. Only thing I would ask for is better Wifi in the rooms.