The hotel is located in walking distance to the beach, the funivia and the old town part. It has several good bars and restaurants in the area. The garage is very spacious and convenient so no need to leave your car out on the street. The staff is very friendly and the breakfast buffet offers a large variety of things to try
Let me start with the good news first. This is a wondeful place: A newly renovated and stylefully decorated hotel in a lively neighborhood of San Sebastian. Part of the hotel are also a cafe and wine bar. So why not a best possible recommendation? This is because the management cannot keep up with the expectations set by the place as such. I had booked the hotel in a stressful week with four different countries on my plate. I had hoped to get a bit of rest when I arrived. This is also why I asked whether I could check in early, but I received no reply. It turned out it was not possible when I later arrived. When I then later checked in and tried to have a nap, 15 minutes after I had entered the room, the room service knocked at the door and woke me up. There was also no doorsign to prevent this from happening. What is there to be done 15 minutes after handing over the hotel room? My rest was ruined. Also, the card did not work twice, and the assistant at the reception hardly spoke any English. This is unacceptable for a hotel room that costs over 200 Euros per night. I will not come back.
Hotel room was very clean. High quality sheets, nice and quiet and room kept at a good and constant temperature. The hotel is quite new and it feels it. We stayed for 4 nights and spent our whole time in town, so we used this a base only and it was perfect. Swimming pools isn’t open until summer. Bar closes at midnight sharp. Airport transfer from Bilbao is about an hour. To get to town it’s a 6-7 minute uphill stroll then a 20-25 minute downhill walk, with many steps included. So if you aren’t mobile, you’ll spend money on buses or taxis.
San Sebastián is a great place and Zenit Convento hotel is conveniently located, minutes away from the beach and old town. The facilities in the room are good and the decor neutral and modern. The room we were given (1st floor) looked out onto residential apartment blocks. When we checked in, we were not informed that noisy building work to these properties would be going on during our stay. (I attach views from our room) We did mention this to reception and they apologised. Had I known about either of these I would have requested a room facing away from this awful outlook. We chose Zenit Convento because it had the benefit of a rooftop pool. The pool was closed for the whole week of our stay. The notice stated they were carrying out tests. This too was discussed with reception and they said they were sorry but in fact it didn’t open until the end of June. I cannot find anywhere on their website where this is mentioned and we found this to be misleading and frustrating. Breakfast was a chaotic experience from the very first morning. The table we were given on our first day was missing cutlery and butter. Staff were often not around or too busy to respond to requests or rectify mistakes. I ordered an omelette but was given scrambled egg. I asked for this to be changed. They took it away and then came back with the same plate and told me this was an omelette. Trying to explain that it wasn’t to someone who spoke limited English was difficult. Subsequent days were similar, long waits to get table service, items missing from the table. It was only on day 3 that we realised that a menu in English was available. No one had bothered to offer this to us. As a consequence, despite already having paid to have breakfast included, we decided on our last 2 days to have breakfast in the Taberna Blas opposite the hotel. The evening opening times for the bar are not clear. Sometimes it would still be open beyond 11pm sometimes it would not. We came back to the hotel at 11pm one evening and there were people sitting in the bar with drinks but no staff behind the bar. There were 2 members of staff on reception. We asked them if we could order 2 coffees. They said sorry the bar is closed and the staff have gone home. What are the opening and closing times and why can’t they be consistent and displayed. When we checked in we had 2 bottles of water in our room. We assumed therefore that water was provided free of charge throughout our stay as it is in the gym. When we checked out I was surprised to find water had been charged to our bill. I raised this and was told that only the first 2 bottles are free. This again is misleading and inconsistent. We travel extensively in Europe and rarely are we charged for still water in our room. With a room rate of €400 per night it should be included as part of the room package. I did raise many of these issues with restaurant / reception during my stay. The response was generally that they were sorry but that was it. The ma
Filosofia eta Hezkuntza Zientzien Fakultateaより2.24km
慌しい一日の終わりには、カタロニア ドノスティでおくつろぎください。カタロニア ドノスティは、サン・セバスティアンでも指折りの素晴らしい宿泊施設の内の一つです。当施設からDonostia-San Sebastiánまで約1km、サン·セバスティアン空港まで約23km、移動に便利です。Baluarte del MiradorやParque Infantil Plaza Cataluña、マリア・クリスティーナ橋など、周辺で多くの観光名所をお楽しみいただけます。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。お車をご利用のお客様は、サン・セバスティアンの当施設提供の駐車場をご利用いただけます。
Hotel is in a great location for both the old town and the new town. Good for public transport, the bus to San Sebastian airport is opposite the hotel. We didn't have breakfast there because there is a very good breakfast place a few doors down. The missing star is because they the room was unmade at 3pm. I suspect one person had to do the whole hotel.
Had large superior corner room with balcony and we could just glimpse the river as leaves obscured most of the view. Bed was so comfortable we wanted to take it home. Bedding and towels were very high quality. Lovely towelling coats. Toiletries provided were very nice. Shower was excellent. Good lighting and magnified mirror. Room was clean - decor was nice. Large glass doors to en-suite were a bit odd and didn’t seem to provide much privacy other than that worth the room rate for good location and large comfortable room. 3 minutes to main bus station, 5 minutes to beach and 5 minutes from Old Town. Beautiful old building. Large Roof terrace with bar was a bonus.
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サン・セバスティアン | Filosofia eta Hezkuntza Zientzien Fakultateaより1.47KM
3305SimonPWas very concerned having seen the bad reviews on here, especially as travelling with small children. However we were quite impressed and left happy. The location is great, with a regular air conditioned bus every 20 mins. The staff were very friendly, and the facilities were all new. The swimming pool was good, and the bar / restaurant. The busy road is closed off by a newish fence so wasn’t concerned about the children’s safety. My only negatives were that the pitches were very small, could just fit our caravan and awning on, but there is a car park just across the road (less than 1 minutes walk). The other negative was the cockerel that started about 3am, however if we turned our fans on in caravan this would cover the noise up. In summary, we would definitely stay here again, San Sebastián was amazing and felt like Rio de Janerio, spot on beaches and good surf, the kids played all day. Because the site is so close you have to expect it to have small pitches, and they can’t help it if neighbours keep animals. I think a lot of the buildings seemed to be recently refurbished too, it was all good.