トルテカ プラザ(Tolteka Plaza)

Registering staff ignored us when we approached the front desk. When they finally acknowledged us. They had a bit of a arrogant attitude and acted like they were doing us a great favor by letting us stay in this hotel. First and last time I am booking a hotel room here.

Very poor Customer service, front desk kind off rude, also breaks fast menu not accurate we asked for a menu plate but they brought a different meal, and when we ask for the menu plate the answer was we don’t have. Not even said sorry or communicate before they brought it.

The staff was delightful, very freindly. The place was exceptionally clean. It is a bit worn down in some areas but still a good place to stay. The food was very good. Only thing I did not like was no mini fridge or microwaves in rooms.

Place is confortable, not too noisy, accessible staff, close to places of interest, restaurants and shopping areas.

Good location,great staff, great food,need new bathroom equipment

A few times we ask for some things and they never brings to us , one of our Rooms has no water in the morning to take a shower, another room no toilet paper .

If you want a glass to drink or an ice machine shampoo room fridge do not book here as the front desk attendant Mr Migel Angel suggested best book a room at the many hostel available in Santa Ana but if you want parking security this is the hotel for you . When I complained that the small one once of shampoo was used he blamed me for using it ,he's response was that I was being belligerent for complaining I paid 65 usd you can find comparable hotels for 20 usd do not make the mistake I did just stay away good luck 😉

The service and the hotel are great but the rooms need lots of improvements. They smell and the bath rooms are ugly. There are old water marks on the walls that you can see. I have been here before and I have always enjoyed my staff and the rooms

Location was convenient. At arrival I was told that ******* didn’t notify them of the two rooms reserved only one. . They did have us two rooms as I had proof. The front desk rude . The cleaning and other staff were nice . Will never stay here again.