パルモロ ハウス(Palmoro House)

The area was quiet. The property looks like it had seen better days. The elevator and the heater were not working. The big tree in the parking lot dropped sappy leaves that are hard to wash.

I really had high hopes for staying at Palmero House. I brought my handicapped mother who is wheelchair bound for a xmas getaway. Here were the highs and lows Highs Close to East beach Super clean rooms, quiet building, comfortable bed and accomodations Lows First we were given a non handicapped bathroom, but quickly changed to a different room with the appropriate bathroom access. Our heater was not working most of the night. The temperature in room wouldnt go above 69 degrees on a very cold night Called the front desk from the room and my cell phone. Their phone lines were down all night and part of the morning Palmero house is around the corner from the main Man Monte Hotel so u have to walk there to speak to the front desk or use any of the amenities. Before checkout, i requested fresh towels from house keeping. They never came I addressed several of the issues with the hotel front desk and manager. They blamed being short staffed the reason for all the mishaps.

Danielle the manager and Holden the manager of valet went above and beyond to make us feel special. They were so kind the entire stay and the rooms and hotel itself were beautiful.

The room was not great for the price. The halls in the hotel were dark, narrow and smelled of cigarette smoke. Tissue paper thin walls. It’s not up to the standard I would expect for a Mar Monte property

we really didn’t have any interaction with staff beyond the check in process. Housekeeping came just after 5pm while we were getting ready to go to dinner but that’s not that big of a deal. We called them to come back as we left for dinner. Hotel was nice and well appointed

Fantastic stay as the upgraded us to the main hotel the Mar Monte, the room was clean, quiet, the staff was super nice. We got almond milk lattes and fresh fruit from the cafe and it was a breeze to stay there.

The rooms are fairly decent. Hallway walls and carpet are very old. Wish they had an onsite reception area. Once you enter the hotel, only place you can sit is in your rooms. With family/big groups it would be nice to have an open/reception to socialize

My stay was pleasant. The staff was kind but not well trained. They could not answer questions. The wedding staff in the Driftwood room was also kind but not efficient with the food. The bartender was fine. The front desk staff helpful but again didn't seem very knowledgeable. The bar staff by the pool bar was also exceptionally kind and gracious but absolutely terrible service. They wouldn't even accept a cash tip because it was a cashless bar. Not smart. They were slow, beyond slow, terrible and yet kind. The hotel room itself was just fine, clean etc. I was disappointed overall with staff and their knowledge and or level of training.

Charming and stylish property with excellent service! The only thing was bathroom in our unit smelled from the moment we walked in. I’m thinking there may be a sewage back up but the rest of the unit was adorable and the staff was EXCELLENT