サンタ・クルス・デ・テネリフェ県 ラ・オルネラ公園周辺のおすすめホテル・宿

The hotel is in a very good location, has very fast WiFi. Rooms are cleaned daily. Cleaning staff really needs solid re-training. Every time I left the room, I closed the window so that no one could jump into the room while I was gone and steal valuable things there, such as a laptop, camera, tablet, etc. However, when I returned, I found that the window was wide open. My room was on the ground floor, so anyone could jump in and rob my room at any time (It wouldn't take longer than 1 minute). The window led to the courtyard where there were no cctv cameras. Despite complaining to the hotel manager for 5 days in a row, nothing changed. Even when I put a sign on the window asking the cleaners to close the window after cleaning, they simply ripped it off and left the window open again. This put me under a lot of stress because for several days of my stay I was constantly wondering whether my things were still in the hotel while I was away from the hotel... this is unacceptable!!! besides, two times my towels were taken away and I never got clean ones, I had to go to the reception and ask for clean towels... with all due respect but your cleaning staff really needs solid re-training

Booked a full board and food was up to expectations. However do note that drinks (alcohol, soft drinks and even water) are charged separately even under full board. The bed in the room was adequate and had a great unobstructed view of the coast.

Overall nice hotel, friendly staff and spectacular views. We stayed all inclusive which is a little confusing at first. You have the choice of only 1 restaurant for breakfast and evening free of charge, there is a alacarte Italian restaurant available with 20% discount to all inclusive guests in the evenings. Lunch you can dine at restaurant or pool bar which has snacks including, pizza, burgers, chicken nuggets, chips, toasties, salads (all included with all inclusive). Evening food did change each night with chocolate fountain on 1 night of stay. Some cocktails included with all inclusive but not all, same goes with spirits and liqueurs only local spirits included. All soft drinks ie, Coke, Fanta, Sprite, fruit juice (not fresh) included with all inclusive. There is ice cream pots available from pool bar included but branded ice creams you still need to pay. Location wise, spectacular views just slightly remote for those wanting lively atmosphere. Shuttle bus very reliable and free to take you into town. There is a nice shopping centre over the road but will cost around €10 to get to due to road layout. It’s the same to get back from centre of town in taxi also. Lots of bars and restaurants in Puerto de la Cruz. Towels are available to hire with a refundable deposit for the pool if tokens returned at end of stay. Gardens around pool area are immaculate however the Pool doesn’t allow inflatables which didn’t please my kids, you can however take an inflatable ball. It was easy to get a sun bed no need to reserve beds and we were a group of 9 and we all got a bed easily. Room layout we had a sea view suite which had a lounge which they converted sofa to a single and placed another single in for 2nd child, seperate bedroom with very large bed, large bathroom with whirlpool bath. Aircon only worked in bedroom, lounge was broken, same was the case for other rooms booked which wasn’t great. Our room was 320 and view was amazing. Will say the pool had very sharp surroundings believe it’s to stop slipping over but not the most comfortable to sit on the edge of the pool. They have a larger adults only pool for over 14 year olds which is the one with the large waterfall.

3年目にまた戻ってきたばかりで、来年は間違いなく戻ってきます。私たちはこのホテルが大好きです。お金の素晴らしい価値、素晴らしいプールエリア、プールバー、ホットタブが大好きです。フレンドリーなトカゲにさよならを言うのはいつも悲しいです。客室は素晴らしく、エアコン、優れた防音、ブラックアウトブラインドがあります。スタッフ全員が素晴らしいです。私たちは最終日に家に帰りたくないです。

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

ホテルは海と地元の病院の素晴らしい景色を眺めることができます!プールは少し寒く誘われていましたが、今年のこの時期は予想されます。 2 つのバスルーム、大きなラウンジ、6 つのサンベッドを備えた 3 ベッドルームのアパートがありました。アパートはいくつかの更新が必要ですが、ベッドはとても快適でした。レセプションのスタッフはとてもフレンドリーで親切です。私たちはレストランで食べませんでしたが、少し高価な飲み物しかありませんでした。あなたが彼らに頼まない限り、部屋は掃除されませんでした。あなたが尋ねない限り、タオルも再び交換されませんでした。結局面倒ではなく、レセプションから新しいタオルを拾いました。あなたがそれらを望むならプールタオルがあります。テイクアウトのレセプションが必要な場合は、非常に良いメニューが提供されます 基本的なもののために丘の上に小さなスーパーマーケットがあり、丘を10分歩くのが楽しい場合は、ツリーハウスレストランは必見です。最大の欠点は、幹線道路にあるため、町に足を踏み入れることができない場所です。宿泊施設は幹線道路に非常に近いため、午前 5 時から常にバイクや車に目覚めます。タクシーはレセプションで簡単につかむことができます。または、418 または 482 のいずれかのバスに乗ろうとすることもできますが、時間はヒットしてミスになります。全体的に、何かが必要な場合でも、非常に快適で、これがあなたのための場所です。

滞在するのに最適な場所。スタッフはかなり素敵で、滞在するのに素敵で安い場所です。私は経験が大好きです。部屋はきちんとしていて、清潔で安全です。私はここでたくさんの友達を作ることができました、彼らは英語とスペイン語を話します、そしてあなたはこの場所で家のように感じることができます🥰