ラ マール デラックス ホテル & スパに泊まった方の口コミ・宿泊体験

素敵なホテルで、とても清潔で、素敵なスタッフはとても丁寧で親切でした。部屋は小さめでしたが、寝るだけだったので問題ありませんでした。到着時のドリンク、無料のワインとフルーツ、サンベッドにホテルのタオルが用意されるなど、素敵な心遣いがいくつかありました。ホテルの立地は最高で、ビーチやすべてのショップやバーまで徒歩 5 分、スーパーマーケットまで徒歩 5 分、バス乗り場まで徒歩約 15 分です。朝食は素晴らしく、ギリシャ料理やコンチネンタル料理の種類が豊富です。私が抱えた唯一の問題は、コーヒー カップが小さく、コーヒーを頼まなければならず、自分では止められなかったことです。そのため、朝コーヒー好きで、まともなサイズのコーヒーが飲みたい場合は、小さなカップで何杯も出してもらうように何度も頼まなければなりません。これは問題ではありませんでした。スタッフは素晴らしく、とても親切でした。ただ、テーブルの上にたくさんの小さなコーヒー カップが高く積み重なっていたのが少し恥ずかしかったです。そしてもちろん、前述の通りホテルは飛行経路上にあり、飛行機を間近で見たり聞いたりすることができます。私たちはこれがとても興味深いと感じましたが、それほど騒音ではありませんでした。しばらくすると慣れましたが、決して邪魔になるほどで​​はありませんでした。ここのスタッフはサントリーニの他のスタッフと同様にとても素敵で、いつも笑顔で話しかけてくれました。ホテルはきれいに清潔でした。私たちは誤って部屋の床にワインのボトルを落としてしまい、モップを頼んだところ、数分以内にスタッフが来て、私たちの責任であるにもかかわらず掃除をしてくれました。このホテルには必要なものがすべて揃っていて、他のものはすべて近くにあったので、本当にリラックスして楽しい休暇を過ごすことができました。

Paid for adult only hotel but they let children stay breakfast was not good and breakfast service was horrendous this hotel is not 5 stars any longer it’s more suited to 3 stars MIA in bar and Maria on reception were amazing

This is not a 5star hotel got are room executive room it was so small asked reception if this is the right room She said I asked to change rooms went 24 hours later to see another room. this room was smaller went for breakfast and asked for English tea they had ran out of t bags place is a joke. 2-3 star at best my view from balcony asked for a pool view

The following review is based upon this hotel being classed as 5 star. Firstly the staff were fantastic and extremely attentive. The rooms were cleaned every day and left spotless. The location is ideal for all the local bars and restaurants. The pool areas are well maintained, and the pool is very clean. However, here comes the but. Most of the Gym equipment is out of order, the bedroom furniture and bathrooms are tired and need a refurb. The rooftop terrace looks like it hasn't been operational for a number of years. Whilst there was a wide selection for breakfast and well presented the food wasn't hot enough. The less said about the music by the pool the better. It sounded like AI generated cover versions on permanent repeat. Overall we had a great holiday, but this hotel has the potential to be so much better with only a bit of attention to the finer details.

Beautiful, peaceful hotel, very close to the beach, calm atmosphere and polite staff

Amazing, clean hotel and environment and has super staff. Always there but not disturbing. Breakfast incredible and Kiki at front desk is so helpful and professional.

Just got back from an amazing week at this hotel. My husband, daughter, mother and a family friend. My mother is 92 years old and has some mobility, but uses a wheelchair for long distances. Her friend has some mobility issues too and health issues which this holiday was supposed to be a reprieve from. . Jet2 emailed ahead for a ground floor room with walk in shower. Arrived at the hotel firstly to the lovely general handy man who came to greet us out of the cab and helped push my mom to the reception desk. We then met the lovely amazing, super friendly and super helpful Maria on the reception desk. An absolute credit to the hotel and deserves recognition and reward for her customer service and super friendly nature. Their room was just as we asked. Evens small ramp leading into the room for wheelchair access. Our family friend had to visit the local Santorini general hospital 3 times during our stay on a pre arranged visit. This was 6 journeys costing €39 per journey. The lovely Maria arranged a good discount with the taxi company and made sure she had a little breakfast bag to take with her as we were leaving at 7.30am each time. She always greeted us with a lovely smile and was genuinely interested in our day. All the restaurant staff were super friendly and helpful too and a shout out to Dino on reception as well. The rooms were lovely and clean and there was always plenty of sunbeds no matter what time of the day you went to the pool. The hotel itself is literally minutes from the main promenade with a wealth of shops, bars and restaurants to choose from. The only thing that marred our stay was an encounter with Mia the bar lady. On our first day and after a lovely welcome meeting with Maria we stayed and had lunch and drinks at the pool bar. As the bill for food came separately we payed for lunch by card but left the cash for the drinks in the wallet. I put this on the bar and gestured to Mia (who was behind the bar) that here was the money for the drinks. After my daughter and I came back to the hotel after a stroll down the promenade Mia stopped us to ask us for payment for the drinks. I explained that I had left the money on the bar in the blue wallet and made her aware of it. She became very agitated and said there was no money there, we had only paid for the food. She told us to follow her to see the waitress whom we had paid to prove we had only paid for food. The poor girl seemed embarrassed but I explained again yes we paid her by card for the food and cash for the drinks was left on the bar. We followed her to the bar where she proceeded to tip everything out of the bin onto the floor, hoping that it would some how produce the missing €30. She got a bit frantic and upset and kept insisting we hadn’t paid and if the till was short her boss would make her pay the difference and she couldn’t afford it, so we had to pay her. I obviously refused and asked her if she thought we were lying. My daughter then said to her. Look you hav

The heading more or less says it all. By advertising as a five star hotel it sets unrealistic expectations. Yes a nice hotel, staff are genuinely good, always smiling and helping. The facilities on paper are impressive but in reality they are overstretched, maintenance is slapdash (paint running over marble, tired worn out baths / shower) but it’s ok. Be warned it’s DIRECTLY under the flight bath for the airport, the noise can be very loud as the aircraft are only a few hundred feet above the hotel at that point. In addition the little pool on our balcony was noisy, filter pump runs 24/7 and kept us awake. Furthermore the pool had a disgusting ring of oil or suntan on one side, not visible until you sit in it so seems it’s missed by housekeeping. Also the porter or chap in charged of it would just walk in without knocking or asking, not acceptable. Finally the bacon is inedible, semi cooked ham.

Loved this place, small, personal and quirky, not huge sprawling 20 Storey high, staff were great, particularly Maria who was an absolute legend. Perfect position with a 2 minute walk to loads of restaurants and shops, and the best place for beaches, loved it, thank you all.

Staying in Santorini for a friend's wedding and this was the perfect base for everything. Lovely staff, indoor and outdoor facilities and brilliant food Maya was a particular highlight, always happy and fantastic cocktails! Had a room with a private pool, very secluded and clean. Can't fault in any way!

Arrived on the 30th April, weather was chilly till the 2nd of May. Location of the Hotel is really good, wasn't fully staffed but the staff couldn't do enough for both my hubby and me. Breakfast was ok, certainly can do with a little improvement. Accessibility to travel around the island is easily accessible from off the strip near the beach. Transport is 2.50 Euros each trip, where the taxis are expensive. The hotel was clean but my room was due an update of repairing odd jobs that should have been checked before my check in. The hotel is quiet and romantic with a beautiful spa and we had our very own Jacuzzi. Big shout out to Irini and Maya - Pool Bar, Areti for managing the breakfast, Maria and Utinos in Reception and their manager John for listening and taking feedback. Special shout out for a great massage and facial Ada in the Spa. Until the next time, Santorini you didn't disappoint x

Certainly not 5* boutique more like 3* Arrived by taxi and given a welcome drink and explained about breakfast times and local restaurants etc (room wasn’t ready) but only a short wait) given room B03 which was upstairs with a balcony. Plate of fruit and bottle of wine waiting as explained however this alongside a large plate with 4 wine glasses a Nespresso coffee maker and a tea tray with kettle took up all the dressing table hence nowhere to put toiletries etc. Bathroom was dark (no window) and you needed a wooden step to step over the jacuzzi bath (which didn’t have a tap to fill it) to use either the hand held or rain shower. Water pressure was not brilliant particularly the hand held. It was also very difficult to pull out the ‘stopper’ for the rain shower to work once showered you have to negotiate the bath side onto the step then floor with nothing to hold onto and wet feet. Spare toilet roll holder is the opposite end of the bathroom to the toilet!!! All pools are cold beyond words including the spa inside pool and jacuzzi despite the fact the hotel has solar panels which could be used to heat the pools this doesn’t happen hence no one uses the pools the sea was warmer. There are towels placed on each Sun-bed and there is no scramble for beds early morning because most beds are in the shade except 4 from the higher of the pools and these where grabbed by the same people. The hot breakfast items were always cold maybe due to being put out at 7.15am and breakfast not opening till 8am. Some ‘hot’ items weren’t even put under ‘hot’ lamps. The wait for coffee was ridiculous then on arrival was cold. Ate in the restaurant on our first evening and food was poor hence we didn’t again. We did use the bar at night on occasion but not much atmosphere, however the music could be heard when in bed after 11pm. The Jet2 website states the rooms have a pillow menu and the hotel provide a turndown service saw no evidence of either. Everyday at varying times the smell of sewer was overwhelming. If you want to use the spa there is a charge and an appointment made because sauna (which is tiny) has to be turned on, pool and jacuzzi are unheated hence not a relaxing experience. We got a taxi from the airport took 10 mins at most but cost €30 coach back but need to walk to pick up point -no mention of this on Jet2 website.

Excellent hotel, great location, tea and coffee making facilities in your room as well as a fridge stocked with a chargeable mini bar if you required it. The beach and countless restaurants are two minutes to the left and the supermarket 2 minutes to the right as you leave the hotel. Breakfast covers most hot and cold options (to be fair the hot options could be hotter) We didn’t use the gym or the spa but they are there if you want them Maia is the hostess with amazing customer skills and served us late evening drinks every evening, beware the measures are very generous. In our experience the beach beds we used were free but you are expected to either eat and or drink in the restaurant that they are attached to, some have a minimum €30 spend . Beware that the beach sand is black and you need sea shoes as it’s very pebbly. It’s not easy getting in and out of the sea as the sea bed is quite uneven and rocky until you are a way out so be careful. Pool towels are left for you on the beds by the pool and beach towels are left on a table in reception. We traveled with TUI and our transfers did not drop us at the hotel, they stopped at the Supermarket but check where they will pick you up from, our didn’t pick us up at all. You can get the bus into Fira and Oia easily, both of which have great views. The Beach House has the best rose wine and the Hook Bar at the far right end of the strip has a great roof terrace. The sun rise from the beach is amazing.

Great location but the standard of food and accommodation was poor. Always choose 5* hotels and this one was Definitely not 5 * deluxe more like 2*. Room was pokey and tired. Also hotel on main flight path so noisy. Staff were amazing especially the young lady on reception and the evening bar lady.