サン・マルティーニョのスパ付きホテル

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

Lovely hotel , centrally located in Sintra with easy access to shops and restaurants, Room was great, clean, and spacious with a view of the National Palace. Breakfast was very good and all the staff were polite, attentive and happy to help. We enjoyed our brief stay

We stayed here after we couldn’t find anything in Sintra with parking. Owner very helpful but the common room is furnished with old furniture so smells very musty. We were taken downstairs to our room as we descended the stairs the damp smell started. The room was big but soooo damp smelling I didn’t unpack for fear of everything smelling. The bed was comfy but during the night I could feel my pyjamas were absorbing the wetness of the damp. I opened windows but the whole room was just damp , the shower is in the room just open so no privacy but the towels smelt damp so I didn’t bother. Can’t wait to get to my next hotel to shower and get rid of the smell. Plug ins have been used to try and mask the smell but this makes it worse.

私たちはここに 2 泊しましたが、寝室にトイレがある以外は、すべてが大丈夫でした。特に、わずかに霜が降りたガラスのドアしかなく、抽出ファンの種類がないもの。私はかなりリベラルですが、私はプライベートでビジネスをするのが好きで、部屋は潜在的なにおいがする可能性があるので、これは間違いなく不利でした。したがって、1つ星未満。それとは別に、朝食は良かった、階下に無料のケーキとコーヒーがありますが、寝室にはアルコール飲料はご遠慮ください。この B&B には素敵なコート ガーデンがあり、とても中心部にあります。ベルは外の右側にあることに注意してください(到着して左側のキーパッドを試したので少し混乱しています)。

シントラ (サン・マルティーニョ) のヴィラ・ベラ・ヴィスタは、シントラ宮殿から徒歩 4 分、レガイラ宮殿からは徒歩 9 分という便利な立地にあります。 このB&Bは、ペーナ宮殿まで 3.9 km、モンセラート宮殿まで 6.1 km の場所に位置しています。テラスからの眺めを楽しみ、WiFi (無料)などをお使いいただけます。無料のコンチネンタル ブレックファストを毎日、8:30 ～ 10:30 までお召し上がりいただけます。フロント受付時間が定められています。それぞれ異なる装飾のが施された、全部で 9 室ある客室には、ミニバー、スマートテレビなどが備わっており、ゆっくりおくつろぎいただけます。客室ではWiFi (無料)をご利用いただけます。シャワーのある専用バスルームには、レインフォールシャワー、バスアメニティ (無料)が備わっています。セーフティボックス (ノートパソコン収納可能)、ティーバッグ / インスタントコーヒー (無料)をご利用いただけ、ハウスキーピング サービスは、毎日行われます。

シントラのガラマレスにあるキンタ デ サン ティアゴに宿泊すれば、シントラ山脈まで歩いてすぐ、モンセラート宮殿まで車で 5 分で行くことができます。 このゲストハウスは、シントラ宮殿まで 8.5 km、ペーナ宮殿まで 9.3 km の場所にあります。屋外プールなどをレクリエーションに利用し、テラスや庭園からの眺めをお楽しみいただけます。このゲストハウスでは、WiFi (無料)、コンシェルジュ サービス、託児サービス (有料)をご利用いただけます。近隣のテーマパークで 1 日遊ぶご予定なら、送迎サービス (有料) をご利用いただけます。キンタ デ サン ティアゴでの軽食には、スナックバー / デリをご利用ください。1 日の終わりは、バー / ラウンジで 1 杯飲んで楽しみましょう。無料のイングリッシュ ブレックファストを毎日、8:30 ～ 10:30 までお召し上がりいただけます。リムジン / タウンカー サービス、ドライクリーニング / ランドリー サービス、荷物保管サービスをお使いいただけます。便利な空港送迎シャトルサービス (24 時間対応)、クルーズ船ターミナルシャトルサービスを有料でご利用いただけます。全部で 8 室ある客室で、おくつろぎください。ピロートップのベッドが客室に備わっています。客室ではWiFi (無料)をご利用いただけます。バスルームには、シャワー付き浴槽、ヘアドライヤーがあります。

La camera è in realtà un grazioso mini appartamento con camera, bagno e cucina con buoni spazi a disposizione. Avrebbe bisogno di qualche lavoretto di manutenzione (la porta della doccia non chiude bene, pareti un po' rovinate, filtro del bagno cieco non pulito...) La pulizia generale è buona, peccato solo per il pesante odore di fritto presente all'interno (non abbiamo capito se qualcuno avesse cucinato o se veniva dell'esterno, pur tenendo aperte le finestre non è andato via). La host ci ha accolti con molta gentilezza parlando bene in inglese. La posizione è molto comoda per raggiungere la zona centrale a piedi ma è assolutamente sconsigliato arrivarci in auto. Pochi giorni prima dell'arrivo abbiamo ricevuto una mail da LovelyStay.com che ci informava che il centro storico è interdetto alle auto dei turisti e ci suggeriva una via vicina dove parcheggiare. La via in questione è stretta e con pochissimi parcheggi a bordo strada e impostandola sul navigatore non si trova. Dopo oltre 3 ore alla ricerca di un parcheggio con code chilometriche abbiamo lasciato l'auto in stazione e pagato un taxi per arrivare alla struttura (c'è anche l'autobus che arriva nella piazzetta principale). Ovviamente il traffico congestionato non è colpa di chi gestisce la struttura ma ritengo che sia necessario informare meglio chi la deve raggiungere per evitare disagi. Pur essendo partiti con ampio anticipo da Lisbona abbiamo mancato l'ingresso a Quinta de Regaleira, che purtroppo non siamo riusciti a vedere, perdendo anche i soldi del biglietto per 2 persone.