We came with my partner and my family for two nights in this hotel. No hot water the first night or the next morning. The reception staff, in addition to not seeming to be sorry, turn out to be rather incompetent. We were first given that morning a replacement room card, room OCCUPIED! What a surprise! Unacceptable at all and very annoying.. We were then given a second replacement room card: room with two separate beds, so we went back downstairs. We then asked to speak to a manager. We were very surprised at her incompetence: the latter, while she was certifying that we would finally be given a replacement double room, made us go up a third time to a bad room. We lost at least 1h15 in the morning when we were in a hurry, entered an occupied room, made 3 round trips and the hotel, to our great astonishment, did not give us ANY commercial gesture: no discount on the price of the room, no free glass on the roof top, no box of biscuits on our return on the 2nd day, we were NOT EVEN OFFERED the two bottles of water consumed in the bar in the room. This is absolutely unacceptable! Regarding check-in, if you're unlucky, the receptionist will corner your passport page... I was disappointed not to have an employee to give us a quick tour of the hotel and visit our room. I work for a 4* hotel in France and we do... Housekeeping should be better checked for dust: headboard, frames... (and this for the two rooms we visited) The rooms are quite ”dated” and deserve to be brought up to date. For the positives: The location is amazing, just 1 block from Paulista Avenue. The breakfast is average. Lots of fruit and fresh fruit juices are welcome, but the food as a whole is not really exceptional. The Roof Top is AWESOME! I congratulate the person at the Rooftop reception who, in addition to being more than welcoming to us, gave us a tour of the rooftop explaining everything to us. The place is very beautiful. However, I regret a long service. Thers is musch better 4 stars hotels...
とても良い
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