メルキュール サンパウロ ベラ ビスタ(Mercure Sao Paulo Bela Vista)

酒店位置，服務員都超級nice。很熱心且非常友好的提醒我們一些注意事項。距離中國餐館也近……

設施比較老舊，服務人員普遍英語一般，溝通略困難，商務出差住住尚可

整體還是很不錯的，除了不肯幫我打uber不肯給我換零錢，不過這本也不是前台的分內之事。

市中心性價比最好的酒店了

I enjoyed my stay at this hotel. The staff was very nice and helpful. The hotel is quiet and safe, and the breakfast was delicious.

The second time I have been to this hotel. Unlike last time, the service this time was absolutely the worst. 1) Walls are thin and the hotel is noisy. Also, staff members (maybe cleaning) walk around the hallways since 7:30 in the morning with their walkie-talkies at max volume and speaking loudly. 2) Rooms were not very clean and had a severe issue with ants. Also, I requested the room to be cleaned in the morning (various times) only to come in the afternoon to find the room not cleaned. I couldn't rest in the room in the afternoon since they hadn't cleaned it, causing me to go outside and wait at a coffee shop for hours until it was ready. Usually, the room was only cleaned after 4 or 5 PM. 3) The worst came during check-out when the staff told me that they made a mistake and had forgotten to charge me for a day. I requested the receipt for the payment when I checked in to verify, only to be answered that they couldn't give me and that it would be sent to me later on via e-mail. Since I was in a hurry to go to the airport, I just paid the extra amount. I just arrived home and received both receipts only to find out that they charged me more than they should have.

Mercure SP Bela Vista was a great hotel for those on a budget. They have everything you need, and while there was no microwave in the room, I was able to heat up my food at the downstairs dining. I would compare this hotel to a Marriott Courtyard or Holiday Inn. The gym and sauna amenities were also a plus.

It's not big, but it's clean. The bed was also comfortable. Most of all, there is a kitchen facility in the room, so it was convenient to heat food easily. We plan to use it for our next business trip.

Friendly staff, and excellent service