Innside by Meliá São Paulo Itaim

The service from Phillipe was so good. Hotel had good facilities and food aswell. Really loved the location. There was a little noise from the aircraft’s but it was still far away from the airport and didn’t impact us (didn’t wake us up etc).

Well located and easy to move around either by taxi or walking around/ nice restaurants around! Staff is the best! Gym area could be improve a lot

Excellent location with plenty of restaurant options near by. Very friendly and helpful hotel staff. Rooms are nice and equipped with essentials

The onyl thing I liked about this stay is the location and the breakfast. The room was updated and small. The toilet clogged and instead of moving us to another room they brought in a plunger dragged it all over the room and unclogged the toilet with us there. They didn't even clean up afterward! We didn't even clog the toilet it was stuck when we got there but we were out all day that we didn't get a chance to call it in until we return. Anyway, the breakfast was great.

The hotel has a perfect location. Very nice and comfortable room (I took the nonbasic King room). Nice service and very clean. My only complaint is about the A/C. They don't have an option for heating. I had two cold nights that I was freezing in the room. The hotel doesn't have any heater to provide. I don't recommend of this hotel on cold days or if you suffer from cold weather.

Very nice helpful staff. Excellent neighborhood.

$300 went missing from the safe box. They say it’s impossible someone opened it, ok lets say they are probably right, so we assume we did not close it correctly and unfortunately someone (cleaning staff or others who had access to the room) took 3 - $100 dollar bills, one from each wad of bills we left inside the safe. When we talked to the hotel manager, she didn’t pay much interest nor did she ask for more details about what happened. The shower’s body wash, shampoo and conditioner dispensers were empty. Other than that, the hotel is OK.

Quite frankly it was very disappointing. The staff was friendly and that was the only real upside to this stay. The room is outdated, the TV was crocked, and the AC is so old that the numbers and letters were worn off to the point where I could not identify whether I was turning it to hot or cold. The nightstand was faded and stained. Power outlets were hard to reach. Poor stay.

Shower water was cold during my entire stay