I didn’t get the room that I paid for. I paid for a room with city view and ended up getting a room on the fourth floor with garage and canopy roof view. When I asked front desk for the room that we paid for, we were told sorry we are sold out so there are no rooms available with city view. So we decided to cancel our reservation but then we were charged $299 for cancellation and the gentlemen at front desk told us if he won’t charge us he will get in trouble by management. We came back when assistant manager was in and talked to her. She was not friendly and made it seem like we are stupid and don’t know what city view is. She told us that our room window was facing the city and that’s what city view means, it doesn’t mean you will see the city but it will face the city. I asked is this a joke, then she said no. So i then try calling general manager left voice mail i even email him but no respond. They don’t care about customers satisfaction all they need is your money. So if you trying to get a hotel with city view, then avoid this hotel for sure because you will be disappointed and your vacation could be ruined by this hotel and their management.
Amazing innovative hotel. From the moment you walk in your senses are filled with delight. From the gorgeous scent in the lobby to the visually beautiful art displayed everywhere, its a dream. The staff here was lovely from the front desk to the pool bar staff to the restaurant downstairs... impeccable! We had an amazing driver named Jim that shuttled us wherever we wanted to go and had really good suggestions and knowledge of the area. This hotel is a definite must when in town even if you're just popping in to see the art or have a drink.
Marriott is my preferred brand for hotels and I have stayed in a LOT of their hotels. This hotel does not meet the Marriott standards. It is in dire need of a renovation. The pictures provided on the website are deceiving and seem to be stock photos. The hotel had a weird smell that they tried to mask with air freshener. The rooms are not well kept. There were several stains on the sink, kitchenette bar, night stand and sofa. I would not recommend this hotel and would not stay here again.
I had a really awesome experience. The hotel is right next to the airport and 10 minutes from downtown Sarasota. It’s also right across the street from the tingling museum, which is beautiful. The rooms themselves are sleek and thoughtfully designed
良い
118件の口コミ
4.0/5
1泊あたり
£145
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No.1
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4.0/5
95件の口コミ
The Sarasota Modern, a Tribute Portfolio Hotel
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4.7/5
素晴らしい
The hotel is absolutely wonderful. The mattress, the pillows the towels the welcome bottle of waters absolutely perfect. The pool is wonderful. We were lucky. We had great weather while we were there. The ladies at the front desk Tony, Sylvia, Nancy are all fantastic. Very professional, very pleasant and very accommodating. They always have time to talk with you and they all seem to love their job and there’s another girl that works the late shift. I forgot her name I think it may be Laura or Loren and she too is very very nice. I also have to tell you how wonderful Kathleen in the kitchen dining area is always ready to help or see if you need anything while you’re having breakfast. Always making sure there’s plenty of hot coffee and cleaning up while she’s still serving breakfast. She is a real asset to the company never have I seen her get upset with anyone she is always there to please. Even when they are super busy and dishes are everywhere and food is on the floor from a busy busy breakfast she handles everything with ease and professionalism. The girls at the front desk also have times when they are super busy and they also never get frazzled and always think of the customer first. You have a great team at the Homew, Homewood Suites and Sarasota at Lakewood Ranch. Unbelievable pleasant experience. We are going back at the end of September Again. Love the place. Also, the girls that clean the rooms and clean the hotel are also the best. If you ever need a towel or soap or anything, they are very very eager to please.
NNicola DWe came in as a late check in and the night person Eric was amazing! Make sure to give him a pat on the back or an Amazon gift card lol he was awesome he definitely helped my family out with a smooth check in. Thank you Eric! Oh also everyone at this location was very nice. It was clean bed was comfy and breakfast was tasty and the pool was warm at night.
ゲゲストFor the money this was a great stay. The Front Desk Service was awesome, the room was clean. The pool was great and not busy at all. The maintenance guy was always working to keep everything nice.
We really enjoyed our stay here. Have recommended to others.
A HUGE little improvement would be to get some command strip hangers for towels, or just install hooks.
We also did wonder why the shuttle guys would not pick up right at the resort, that is not the hotels fault, but we did get pretty wet in the rain waiting on the corner.
DDreamer57879103798It appears that most of the renovation work on this hotel has been completed. We saw no signs of on going work and our 4th floor bedroom/bathroom were very comfortable, clean and well supplied. The breakfast area --- though rather devoid of travelers--- also looked untouched by construction noise and disarray. And there was a nice selection of breakfast foods to choose from. Quite honestly, we were pleasantly surprised as the cost was considerably less than we are accustomed to paying in Sarasota. We chose this hotel for its location, a quick and easy drive to Celery Fields where we walk and look for birds. Upon arriving, we were happy to find that it is off the road and on a pond. The pond was full of birds, so in 5 minutes after parking; we got some fun photos. We will definitely return to this hotel. They gave us no reason not to and several good reasons to repeat the experience.
DDavid LWanted an affordable place near the airport. My experience was fine but could have been worse. Checking in the nice woman at the front desk was dealing with a badly leaking roof and a special needs (disgruntled crazy guest). She certainly passed the audition for any job because she juggled her tasks perfectly. The room was clean, quiet and lots of space. That's all I expected and that's what I got.