ホテル サン ロッコ(San Rocco Hotel)

We really enjoyed our stay. The room was clean and it provided everything we needed.

The hotel itself is converted from a covenant to a hotel so feet very historical and unique. The parking sign was confusing as the arrow pointed towards the lane uphill while the parking lot actually located at the exact opposite direction. The morning shift receptionists are friendly and helpful while the night shift receptionist is absolutely horrible. He asked for our passport for check in while I was in the middle of parking in car. And he drove away even before we got into our room. Other than the night shift receptionist, everything else is cool

Very nice hotel, very clean and comfortable.

Stayed here for a couple of nights. The room was cozy and nice and the building beautiful. However it was challenging to find the hotel with a rental car. It is located on a super narrow street. Parking for the car was quite poor, parking was located uphill and was tiny. Not suitable for a larger family car. Our room had an extra bed which was not good - very narrow (60cm?) and not comfy at all. Some of the staff was not very friendly, and should improve customer service- could have greeted more nicely etc. Also some staff members lacked English skills totally. The breakfast was ok but many foods offered always ran out (eg. scrambled eggs and bacon). The sounds from the courtyard and streets were not well blocked by the door or the window. The room was very hot if the ac wasn’t on. The key card to our room was not working well and on the last day it took around 20 minutes to enter to our room (and the help of 2 staff members).

Place looks really beautiful from outside, outdoors area for sitting is cute. But staff wasn’t helpful at all, when we arrived late night they just exchanged passport with card key and that was it. No much information given. I have asked if it’s ok if we arrive after 10pm and they just friendly answer yes there is always somebody to do late check-in but there really wasn’t anyone. Room was clean looking when we walked in, but air conditioning wasn’t working at all and room was boiling hot, I’ve tried to call and go to reception but nobody was there to help us so don’t expect 24/7 help when you staying there. Bed was hard and loud, so when we turn in bed we were waking up each other every time, not like we had any sleep there due hot night and none air conditioning. So overall we were not happy with our stay at all.

We had to fly out of Bergamo Airport so we needed a hotel nearby, somehow I came across the San Rocco hotel, located in an old monastery, is located in the Old Borgo of the town, the hotel has private parking about a block away. the rooms were very nicely appointed, good beds, excellent showers, and as we left very early we missed breakfast, but worth staying here and there is a nice restaurant a few blocks away.

I did not gave an excellent evaluation because the hotel is far from the airport. If your stay is for other reason than changing airplanes book it.

Per visitare le colline bergamasche abbiamo scelto questa struttura, anche attratti dalla descrizione che faceva riferimento ad un paesino medievale, in effetti un centro piccolo ma carino. La struttura molto accogliente e gentili in tutti i settori. Stanza e organizzazione ineccepibili, una vecchia struttura medievale, ampiamente ristrutturata riproponendo una costruzione d'epoca. Spesso le facciate sono evidentemente finte ma comunque richiamano le strutture originali.

Bellissima struttura, pulita ed in una posizione dove non c'erano rumori. Proprietari gentili, torneremo senz'altro