ラス・テレナスの人気絶景ホテル

「良い場所。レセプションのスタッフはよく扱われますが、ビーチレストランで働く人は非常にゆっくりと物事をしています。彼らはあなたの世話をしたり、何もしたことがないので準備しなければなりません。 朝食は含まれていますが、基本的で種類がありません。 高価なレストランとマッサージの価格(60/horaユーロ)。 私たちの部屋にはWiFiがなく、部屋のプラグがあります。修理したと仮定しますが、それでも同じです。部屋にはお湯がありません。毎日冷水で洗います。サドルが壊れてサドルが入ってきました。 ホテルはとても美しく、部屋は広いですが、私が持っている味と苦い悪いことがたくさんあります。」

「場所はとても美しいです、ゲストを招待してください、ホテルのトップ。」

「部屋はかなり広く、ダブルルームはツインルームよりもはるかに快適です。しかし、ホテルは古く、施設は古いです。エアコンは冷やすことができ、暖房することはできません。その日はとても寒くて不快でした。また、ホテルは長時間保管でき、とても便利なので、滞在しています。」

「Gentilezza e posto molto bello vicino a tutto」

「Generally ok and I did extend my trip a couple of days. The food was good and the entertainment team were great. The front desk however are a bit full of themselves. When I arrived at 14h30 they told me the room would be ready by 15h15. When I went back at 15h30 they said 16h30… it was because they were still painting it! When I went in the room I lent against the wall and got covered in paint. I contacted the front desk who seemed very inconvenienced by the issue and said ‘I suppose you will want to change room’. Well yes… did they offer to help me clean off the paint, move my luggage to the new room, bring the new keys to me? No No No - had to do it all myself. So service recovery skills there non existent. They also messed up the new keys when I extended the stay so I had to go back. There is a club area on the beach but it is so badly signposted that people would drift in there and sit down and then get into a fight (literally) with the club guests. The signage needs to be made a lot clearer. I don’t really want to listen to that on my vacation and I expect people who go in there by accident want to be humiliated either. But I did like the hotel and particularly the beach was great for swimming.」