I’m extremely confused by all these five star reviews! Firstly, the check in is absolutely abysmal you get a wrist band shoved on your wrist and told your room number, we had booked a “Big/extra Large” room but we ended up on a ground floor swim up as an upgrade after specifically stating we needed a higher floor. The entertainment “team” by god we never so much as clocked eyes on anyone the entire time we were there, all they done was a few pool games and at night time it was the same 5 songs for a disco for the kids lasting 20 minutes then it was stupid adult games €10 for a price of bing paper to win 20% off the spa. The drinks are terrible for a five star hotel, watered down weird orange fizzy stuff and Pepsi are all you can get really. The pools are FREEZING I mean they physically hurt your skin they are that cold, so a swim up room is pointless and just for show. It’s a shame as if the pools were warmer they’d be full! The entertainment area is in the snack bar which you can’t really call a bar it’s a few old bottles of alcohol and wine shoved behind a counter, plastic glasses are all scratched and dirty your lucky if a quarter of the families at the hotel could fit into the tiny area! People were all left standing for ages as no seats or just simply didn’t bother. They turn the water features off on the kids adventure pool constantly for hours at a time, again no good for anyone. There is a play park but not many people know about it as it is hidden behind the kids club. The food, don’t get me started it’s the same Beef Stroganoff and weird eggplant dishes all week with the odd Chinese or Mexican item thrown in. Don’t expect any type of British breakfast everything is EGG, every type of egg you can imagine that isn’t British. The hotel itself is absolutely stunning and immaculate, they keep it up to a beautiful standard and everything is spotless our rooms were cleaned every single way by Izma who changed our bedding every day and towels. I don’t think this is really a family hotel there isn’t much for kids to do specially when they advertise stuff but it’s all pool games for adults. The shop is a ripoff £70 for a blow up unicorn, £8 for a packet of biscuits and £7 for a red bull. My daughter wanted a little Barbie they wanted €110 for something you could get out the pound shop. Overall the hotel is a 10/10 but the food, the entertainment and the lack of things to do let it down. Won’t be back.
自動翻訳