ベイモント バイ ウィンダム シャコピー(Baymont by Wyndham Shakopee)

No hot water in room, asked to move to different room. Second room dirty/ towel struck in ceiling fan growing mold. Pool area cold and one hot tub broken. We were supposed to stay two nights and left after the first one.

The bathroom mirror was dirty. The hallways are old and parts of the ceiling are falling down from the humidity of the pool. The main door to the room had a half inch gap at the bottom. For the price it should’ve been better. The front desk staff was amazing.

We absolutely loved this hotel. The staff was amazing. We really loved the spacious pool area. The Muddy Cow next door was so convenient, and the food was excellent! The only thing that we were a little disappointed with was the pool was freezing. But we will definitely be staying there again!

The water wasn't as hot, the room wasn't as clean as it could be. The staff was very friendly and helpful.

I had a problem with my first room, my key card would not work after I had gone outside. And was locked out of my room for 2 hours, then got my room upgraded to a suite at a discount. Which showed the hotel was very sorry for all Inconvenience.

The girl who checked us in was incredible. She was friendly, helpful, and has really made this a great stay. The pool was nice & we will definitely stay here again.

When we checked in we noticed the room was way in the back upper floor, after we requested one of the upgraded rooms. We unpacked and the room seems nice. The room was beat up and had scratches all over but that was fine. Then after we unpacked and got relaxed, my wife opened the curtains to find the water "flowing": on to the window ledge and onto the carpeted floor and into the room below, as it was raining hard outside. We don't use the window or that area, so we just closed the curtain and advised the front desk. They were full this weekend, but offered to move us some how . We stayed so that was on us. The next morning we showered and there was NO Hot Water. Let is run 10 minutes and it became luke warm, so we thought lots of people must have used the hot water that morning. But the next day we got up early and tried to shower and had NO warm water either. The front desk and staff was VERY nice and professional, but the facilitiy was very bad. We will not be staying there any more.

Heavily soiled sheets in 1st room. Photos dont do it justice! We were moved to a 2nd room, shower there still had shampoo bottles and soap in shower and cigarette cartons in the trash from last guests. TV couldn't "locate channels", had to have front desk staff come down to restart/update tv. Showed her issues in 2nd room, she was sympathetic but didnt offer to remove them or take them out with her. Knowing the shower hadnt been cleaned, we chose not to shower there. At checkout, staff asked "How was your stay", I was honest and said, "Not real great!". This person listened to the problems but didnt really seem to care and didnt offer to "make it better". Simply said, "Ok, well, have a good day!" We have stayed here at least twice before with no issues, this time was much different, lacked cleanliness and poor customer service. Unfortunately, we will not return here again.

I thought breakfast was going to be like any other but the gentleman serving the hot food was attentive for restocking anything and actually went around tables asking how it was tasting. I’m sure it wasn’t his job but i liked how he took the time to do so. The area inside was all clean and employees were very nice and made check in and check out very easy.