CitiGO House (Shanghai Xujiahui Caohejing)

Please read the comments before booking the hotel: 1. The service of this hotel is extremely poor. The front desk of the hotel's night shift is a *************** front desk. First of all, we do not discuss the ****************** of Yi, but as a service staff, the quality is extremely poor, the attitude is extremely poor, and the mouth is also quite common. In order to quibble for your hotel service, we can even carry out wrong evaluation in the face of the reasonable rights and interests of guests. Price, so as the front desk, you can see it. It's really built, and the efficiency is also slow. 2. When it comes to hotel facilities, the location of the hotel is extremely poor. I don't know how many people have used the bath towels in the hotel. I don't want to give you some money if I don't have any money to use. 3. The hotel remote control has not been wiped, and it is full of dust. 4. There is no signal on the hotel TV. 5. The hotel corridor is like a garbage dump. Look at the floor of this corridor. It's incredible. The hotel puts these beddings for guests directly on the ground. Don't say that these are to be cleaned. We saw with our own eyes that your staff moved these beddings to the guest room upstairs. 大家订酒店以前先看一下评论： 1、这家酒店服务极其差，酒店夜班前台一个****前台，首先对*的***咱不展开探讨，可是*作为服务人员素质极其差，态度极其差，*****，为了替你们酒店服务狡辩，甚至可以当面对客人的合理权益开展错误评价，所以说*作为前台你**，是真的**，*办事效率也慢 2、再说到酒店设施，酒店位置极其差，酒店的浴巾，都不知道多少人使用过了，别人用的都开线了还不换，没钱换要不要给你们点钱？ 3、酒店遥控器，擦都没擦，一擦全是灰 4、酒店电视没信号 5、酒店楼道就像垃圾场，看看这楼道地板，不可思议，酒店把这些给客人用的床品，直接放到地上，可不要说什么这些是要拿去清洗的，咱亲眼看到你们工作人员把这些床品搬到楼上客房里

The receptionists had a hardtime checking us in but they have tried their best to accommodate the problems I had and it was a great stay. I will definitely comeback soon.

The staffs tries their best even language barrier. I would have liked to know that there are no lifts to my room prior going.3 floors without lift.! I have a bad back and going the steps with suitcase is not proper to me. I am now with back pain since my return.

Not too close to the metro and major bus stations, however there are several restaurants in 500 to 700 meters away from the hotel. And the experience of the room was not good as the 1st room I have water leakage at the bed.. I thought it's humid or the dampness after mopping as the windows were opened. The 2nd room was located in another building, however I can smell someone keeps smoking. Also, the bathroom was without lights, so it's necessary to take extra steps while showering. The ups are that the hotel has multiple laundry machines (both washing and dryer), and there is a gym room at the ground floor.

Everything ok, I have spent a month in this hotel Could improve cleanness around the hotel

Well this was not a pleasant surprise. I am not sure if someone actually realized that the floor also need to be cleaned. The bathroom, toilet floor and wall were disgusting. Hairs, dusts, dirts, and so on… the smell was all over the place and worst when turning on the heat. I couldn’t even imagine to take a shower without wearing shoes in there. Besides that room is spacious, bed is comfortable but I won’t go back.

My travel experience at CitiGo house is wonderful. Upgraded room is easy and free. I have a room with a big balcony and a comfy bed. The room is clean with a computer desk and a dining table. The refrigerator is clean and big. There are also a microwave and hot water kettle. I can use laundry in the unit and automatic steamer for my clothing. The people work at the front desk are young and friendly. The service is the best. I will definitely come again !

The room was clean and the bed was comfy. The water pressure was excellent and the staff was friendly despite the language barrier. I’d prefer to have a smoking room but understand why it isn’t allowed. I would definitely book this place again.