The St. Regis Shenzhen

整體滿意！特別想讚泳池的工作人員，很貼心，注重住客的安全👍

Not enough air conditioning, service not comparable with hong kong or Macau st regis, need some improvement to keep the st regis name and branding. During stay, experienced lift stoppage with ground floor waiting area temperature up to 30 degree. Ummm…not a good recommendation

The exceptional service provided by the hotel's reception, front desk, butler, bar, restaurant, and concierge team deserves the highest praise. Their unwavering enthusiasm, genuine helpfulness, and remarkable politeness created an unforgettable experience during our stay to celebrate my son's birthday. From the moment we arrived, we were greeted with warm smiles and efficient assistance at the reception. The front desk staff went above and beyond to ensure every detail of our stay was taken care of, making us feel truly valued as guests. The butler service was impeccable, attending to our needs promptly and with utmost professionalism. The bar and restaurant staff's dedication to excellence was evident in their exceptional culinary offerings and attentiveness to our preferences. The concierge team displayed their extensive knowledge and resourcefulness, recommending fantastic activities and attractions that made our trip even more enjoyable. Above all, it was the seamless teamwork and coordination between these departments that truly made our son's birthday celebration fun and memorable. We are incredibly grateful for the outstanding service provided by each and every staff member, and we wholeheartedly commend their commitment to creating a truly exceptional hotel experience.

The worst (five star) hotel experience I had. Check in was a bit slow, I check in at around 14:50 and check in counter there were two lady, the one help us check in was new, the other stand behind and assist. The senior lady told us actually the check in time was 15:00 but seems the room was ready so let us check in first. I was thinking do I need to thanks you for that 10 minutes? And after check in is already 15:00. Room was small and hot, there is a iPad but if you need any item still need to call… A/C keep 24 degrees even I set 16. I didn’t ask for change room because after check in I went out, when I was back is already 1am. Someone ring the bell at 11:30 morning asking do we need laundry service. But we check out at 12pm So disappoint to this hotel, st Regis and ritz Carlton HK was so nice can’t believe Shenzhen one will be like this.

I really enjoy the hotel lobby which is situated on 96/F floor enjoying a panoramic view which is splendid. The flavoured tea there tastes food. The decor of the hotel lobby is modern and grandiose. However, the hotel room is a bit dated and could have been refurbished and modernized bit. But overall, it is a very pleasant stay in st Regis in shenzhen. The panoramic view alone is worth everything. I will definitely come back again.

Check-in process is not very smoothly. We wait more than 1 hour. The hotel had high occupancy during our stay, thus even breakfast need wait a little bit. However, the hotel view is good,

Nice stay in St.Regis Shenzhen , helpful staff ,especially Ms Alice Chen and Mr.Loka Li ~had a enjoyable and great experience in this hotel.Thanks!

由於疫情關係，原來的旅行計劃全部泡湯😂😂為了彌補我家小朋友的失望，選擇了入住本地地標性的瑞吉酒店！絕對的高！大！上！👍👍兩千出頭的套餐包含了早歺、午餐、雞尾酒！樓下超市、酒樓、茶飲、咖啡一應俱全！超方便！房間景觀超棒！酒店服務一流！前台的YoYo經理更是細心入微，不但幫我們升級了房間，還親自送我們到房裡👍👍🌷🌷