I booked a non smoking room unfortunately a stinky smell in the entire room, even came from the headboard I used my own towel to cover the pillow case to conceal the smell
翻訳
ホテルからの返信: Dear guest, we deeply apologize for the unpleasant stay experience you had. The hotel management attaches great importance to the issues you raised and will verify and rectify them one by one. It is precisely because guests like you constantly care and supervise us that we can constantly discover problems in our work. We will continue to emphasize and improve the service awareness of hotel staff, attach importance to the improvement of service quality, and apologize to you again. We wish you a happy life.
ゲスト
エレガントレジデンスタイプツインルーム
宿泊: 2024年5月
友人との旅行
16件の口コミ
2.0/5
投稿: 2024年6月14日
A horror movie!! With my friends, we booked this hotel, bringing in a bit more money to have a good sleep after a long flight. What a mistake!!
On our arrival, we were given at first a rook that hadn't been cleaned: the beds upside down, the stuffiness of the air and close curtains. It took the staff some time before they gave us a new one. Following the staff, we entered a room that smelled like smoke and coffee added to the heat and humidity. Disgusting. The AC hadn't' been turned on upon our arrival too.
For the room itself, it was dirty. The table had traces of coffee left. There was absolutely no decoration and the overall cleanliness was bad which is scary. The bathroom was kind of not so well maintained with joints from the shower getting off, mold and the door of the shower won't close. The toothbrushes provided seemed extremely cheap and tore down in my mouth while using it.
The most shocking was the finding of cigarette ashes on the bed quilt of my friend!!!! Meaning that the person cleaning the bed had been smoking while doing it. To flee from!!
翻訳
ホテルからの返信: Dear customer, hello! Thank you for your comment. Unfortunately, your experience at the hotel was not perfect. We deeply apologize for any inconvenience caused to you regarding the issue you mentioned! We will report the situation to the relevant departments for rectification and processing. We believe that it will be effectively improved in the near future, and you will definitely have a better check-in experience when you visit again next time. Our service philosophy is "infinite affection and perfection", allowing you to truly feel at home and leave beautiful memories. If you have any other opinions or suggestions, please feel free to contact us at any time. Thank you again for your feedback. Looking forward to your next visit.
Hoang
デラックス クイーンルーム
宿泊: 2024年3月
出張・ビジネス
3件の口コミ
4.5/5
非常に良い
投稿: 2024年4月25日
Hotel is good! Facilities is good too, althought outside of hotel is look old.
翻訳
ホテルからの返信: Your encouragement is like a bright sky, which gives us wings to fly our dreams. No matter what the future holds, we will insist on providing the best quality and the best service, which will not change. Thank you.
MabelChan
デラックス クイーンルーム
宿泊: 2023年12月
友人との旅行
1件の口コミ
3.7/5
投稿: 2024年1月22日
come to shebzhen to see Jackson Wang concert . Good location and nearby Futian night Market.
翻訳
ホテルからの返信: Hotel friends are very happy to see your comments. It's a great honor that our service has been evaluated by you. We always keep warm and sincere service for our guests. The hotel is near Futian Port, located in the bustling business circle, and there are many shopping malls nearby, such as Times Shopping Mall and Huanggang Square. Comfortable, quiet, warm and simple accommodation space is a lifestyle that our hotel people are committed to creating for you. We look forward to your frequent visit ~
ゲスト
スーペリア クイーンルーム
宿泊: 2024年4月
一人旅
7件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年5月30日
Convenient location. Staffs very business like
翻訳
ホテルからの返信: Give life a smile, face life with a smile. Just like an eagle confidently fighting against the sky, just like a river happily merging into the sea, our life will be beautiful because of a smile, and life will be successful because of a smile. Welcome to visit again!
Wilsonnn
スーペリア クイーンルーム
宿泊: 2023年8月
カップル・夫婦での旅行
59件の口コミ
4.0/5
とても良い
投稿: 2023年9月26日
Nice service, good location.
Near the coustom terminal.
Helpful staff
翻訳
ホテルからの返信: Dear guests, hello, thank you for your comments. It's a pity that we didn't get your 5-point praise. We know that only by unremitting efforts can we do better, so that more friends can recommend us ~ All employees of Huangchao Business Hotel will strive to be more exquisite and pleasant, and look forward to visiting Huangchao Business Hotel again!
ej105
エレガントレジデンスタイプツインルーム
宿泊: 2023年2月
一人旅
55件の口コミ
3.0/5
投稿: 2023年4月2日
They need to hire English speaking staff because I had communication problems and caused a lot of stress and inconvenience. I assumed this was an international hotel and that is why I booked it. The staff doesn’t seem like they are able to accommodate foreign guests as the hotel did not seem so foreign-friendly.
翻訳
ホテルからの返信: Dear guest, hello. Thank you very much for your stay and feedback. From your feedback, we regret to see that this stay did not meet your expectations and we apologize for any inconvenience caused. Regarding the staff communication issues you have reported, the hotel has organized training for staff to learn daily English conversations, in order to provide better service experiences for foreign guests. We will continue to work hard to provide you and more guests with higher quality and personalized services. Sincerely looking forward to your return with family and friends.
It was good overall, quick and smooth. I will come back again. Many thanks.
翻訳
ホテルからの返信: Distinguished guests: Hello! Thank you very much for your favor and love of our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Dynasty Business Hotel will always stand in this city, waiting for your arrival! Be there or be square! Wish: smile often!
Rodo
エレガントレジデンスタイプツインルーム
宿泊: 2022年12月
友人との旅行
60件の口コミ
4.2/5
とても良い
投稿: 2023年2月14日
Just stayed for 1 night, and it was ok. The location was hard to find.
翻訳
ホテルからの返信: Dear guests: Hello, thank you very much for choosing to stay in our Dynasty Business Hotel and giving you favorable comments! Your satisfaction is the best affirmation and encouragement to us. Our hotel is committed to providing you with a cordial and thoughtful stay experience, and sincerely look forward to your coming again!
ゲスト
スーペリア クイーンルーム
宿泊: 2024年2月
カップル・夫婦での旅行
39件の口コミ
4.5/5
非常に良い
投稿: 2024年3月18日
Spacious room.
翻訳
ホテルからの返信: Dear guest, thank you for your affirmation of our hotel service! It is the responsibility of all our employees to provide a comfortable and superior environment and service for every guest. We are committed to providing a warm and thoughtful stay experience, creating a feeling of home outside of home, and look forward to your next visit~
PRAKASH RATNA
デラックス クイーンルーム
宿泊: 2023年6月
出張・ビジネス
59件の口コミ
4.0/5
とても良い
投稿: 2023年7月12日
Convenient for business travelers
翻訳
ホテルからの返信: Dear guests, hello, thank you for your comments. It's a pity that we didn't get your 5-point praise. We know that only by unremitting efforts can we do better, so that more friends can recommend us ~ All employees of Huangchao Business Hotel will strive to be more exquisite and pleasant, and look forward to visiting Huangchao Business Hotel again!