エクステンデット ステイ アメリカ スイーツ リッチモンド ウエスト エンド I64(Extended Stay America Suites - Richmond - West End - I-64)

素敵なスタッフ！絶好のロケーション！簡単なチェックインとチェックアウトのプロセス！

Customer service was good. This is a 2 star hotel so no big expectations. Room was clean, bathroom was a little run down and there was some mold in the shower. "breakfast" was a let down with just a few pre-packaged selections to go.

My wife and I were unable to make our reservation due to her ending up in the hospital the night before. The hotel refused to work with us to reschedule our reservation or refund anything, seeing as these were extenuating circumstances. So I can not speak for physical hotel and amenities it has, as we were unable to stay. But I can say the service at the hotel sucks and are very rude

They was just not as good as I was expecting and didn’t do anything didn’t do any cleaning it was nasty

This hotel didnt have the room I booked online ready & was given 1 bed room when I had booked 2 bed room online.. When I told them I had the wrong room they checked & had a 2bed room that they claimed that was clean but the room was bad durt under the beds, carpet durty & room smelled bad I will never book with this company again..

Initially they gave me a room which was not clean then moved to a different room which was smelling. Some old furniture or some kind smell. It was very high and It was unbearable. Also my room is exactly near to trash which is more inconvenient. Will never stay here or suggest anyone to stay.

This was the worst hotel I stayed at in my 60 plus yearsvof traveling. It was dirty, holes in the wall, broken, dented, dirty appliances. Bathroom toilet seat needed replacement, tub was dirty, stained, broked tiles, cracked fawcett. Water was cold in the shower. I went to the local gym to actually bath and freshen up. I stayed at the brand before and this location should be stut down and completely renovated.

There are a lot of aggressive and or sketchy looking patrons/residents in and out of the hotel rooms giving off a feeling unsafe. The wifi does not work either and the front desk staff is almost never at the front.

Absolute worst service in my professional life. They failed to honor my reservation and made no effort to rectify their mistake. To make matters Extended Stay would not make any attempt to assist us in finding any rooms at suster hotels. Excuse was they gave away my room and other rooms were out of service due to roach infestation. Do not stay there under any circumstance.