ホリデイ イン エクスプレス & スイーツ シュリーブポート - ダウンタウン IHG ホテル(Holiday Inn Express & Suites Shreveport - Downtown)

When we checked in they had labeled us as a “no show” and put us in a different room than the one we had reserved. Room had no hot water whatsoever and hair still on the bathroom floor, so we both took cold showers at 3am to ring in the new year. Hot water still didn’t work the next morning, so when we checked out we told the hotel clerk and she said no one else had complained like we were making it up

The room bed was not clean. Had a bad odor in the room as well. They gave me a different room and that room had the same problems.

Pretty nice overall. Convenient for downtown access. My room has a crack in the ceiling, but is otherwise really clean.

Beds were not comfortable, they were broken down. There was dust in several places. There was also no hairdryer in the room and I called for one. I was told they were all locked up and no one can get access to it except the manager.

The staff was very friendly, breakfast was great, the room was clean, and parking was ample. The only downfall was that the pool was not open and with two kids, we were very much looking forward to that, and all they did for that was 'nor charge the deposit' which I think is garbage. A hotel in the deep south, you expect to be able to swim when it's 90° out.

Area around the property is not safe to walk, pool was closed for maintenance and cable was not working. Other than that it was a great place to stay, very cooperative, friendly and supportive staff. Cabs available at all hours.

I enjoyed my stay and the staff was so polite and pleasant. The only thing I didn’t like was not having an microwave in the rooms.

I have no complaints of the overall cleanliness of the room or hotel, more the outside of the property. One of the elevators were broken, a door to the outside did not work and the staff was aware of this. Inside the door was a ramp and the ramp had holes you could see the once utilized steps. I also had to go to the front desk to get hand soap, as the room did not have any. The breakfast was good and the beds were very comfortable. AC was perfect and the staff were all very friendly.

Claimed had pool, and no pool. Handicap ramp had holes under carpet. No hot water, took a long time to get warm water. ******* Discount 1 of 3 nights only.