VVoyager61826716648Communication with this hotel was good before arrival. We asked for a Superior double room on the first floor and this was provided for us. It was a large room with excellent air conditioning, comfortable large bed and pillows. Shower was excellent with hand rail for support. We were provided with two bottles of water on arrival, one bottle of water on the second day and nil bottles of water on the third day. Why? Toiletries that were used were nor replenished. Why? Tea bags that were used were not replenished. Why? The toilet area is separate to the bathroom area. You have to leave one room to go to another to wash your hands. The door to the toilet make a pretty awful creaking sound when opened and closed, disturbing my partners sleep at night. Housekeeping should be reporting these type of issues. The bathroom area has a glass wall. It does not give 100% privacy. When you switch on the light to wash your hands during the night, the whole bedroom lights up. The batteries for the remote control for the TV in our room were dead. Reception could not find any replacement until Daniel stepped in and gave us the ones from the reception remote. We found Daniel to be an excellent worker, tuned in to his customer needs. We were staying for 3 nights on a bed and breakfast basis. The breakfast offering never changed over the 3 mornings. It was pretty boring and we have had better. One staff member, a lady with bandana, took exception to me taking a tea spoon from a box on the counter, so I could stir my tea. I had used the one originally given to eat a yogurt. I felt like a school child. The same lady when cleaning off the breakfast tables would examine the cutlery to see if they had been used, if not she put them back on the table for the next person. Despite the above, we enjoyed our stay in the hotel. Reception staff were very pleasant. We liked the old world decor. The hotel is situated a few minutes from the train station.
Mmandarano513The hotel was lovely and the facilities were great. Our family had enough room to be comfortable and everything was clean and tastefully decorated. The location was perfect for travellers with the the main train station across the street and trams in front of the hotel, travel couldn't be easier. Even with transport right there we had a great night's sleep due to the double glazed windows.
This was a good hotel in a nice location in Montpellier. We had an early train the morning we left and the hotel is very close to the station, which was nice. The room was not very big, but most aren't in Europe! The staff was very friendly and the room was clean and had all the expected amenities. Close to the tram and other resources as well.
Very central, near train station and main square. Very clean, nicely decorated hotel. Good comfy bed and pillows great air con which was needed as it was very hot weather. But best thing about the hotel is the staff, so helpful and friendly.
The late check-in was ok : the night receptionist was friendly (as the barmaid as well), we waited a bit more and even helped him find our bookings on his computer (we were a small group on a business trip). The housekeeping does a daily good job. The breakfast terrasse doesn’t look at all like the pictures on their website as you tell on the photos posted. There’s no water pressure in the shower. Bedding is comfortable. The check-out made by Day Receptionist Mathieu was a huge mess : after contacting the travel agency who organised the whole trip, proof given by mail made it clear that he made a mistake, but never apologised for it. As a consequence, we shared our experience with fellow coworkers and decided it is best to avoid Mercure Hotels in the future.
The room was as spacious as advertised. Bed area separate from living area. Small bathroom but the good thing was WC and bathroom were separate. Compact but fairly well-equipped kitchen also completely separate from living area. Room was at the side of the building so only view was over a lane way, at least there was a nice balcony. Covered market over the road had pretty much everything needed for self-catering, including one of Montpellier's best wine stores. Close to CBD but not ideal for walking, fortunately the tram is right outside, frequent and inexpensive. Staff were quite good. But some simple requests weren't able to be met (eg. I asked for an extra pillow but there were none available). OK, but didn't feel quite as well looked after as we might have hoped.
ゲゲストI stayed at Montpellier's Appart'hotel Odalys Les Occitanes in October 2023. I loved so many things about the place. For example, the location is great, the rooms are spacious and clean, and the folks at the reception are friendly and very helpful. But I can't give the hotel a high rating because of one very important thing: Their front door is heavy and often stuck, making it difficult for most women to open it. Most men have no problem opening it. Take a moment and consider this problem. When you are traveling anywhere in the world, has it ever crossed your mind that the only entrance to the hotel may be impossible to enter because the door's too heavy? It's never crossed my mind. And it shouldn't. Entering your hotel easily is a pretty basic requirement of a hotel. After straining my back in trying to push the heavy door open, then having to stop a stranger on the street (to ask him to help me), I went to the reception to see if they could address the problem. Their hands were tied. Despite their sympathy, they could do nothing. Their only suggestion: Call us if you can't get in and someone will come to open it for you. Now take a moment to consider this: First, imagine you have travelled many hours to Montpellier, you arrive at night, you are jetlagged, and your phone doesn't work because you just landed and haven't had time to get a new SIM card. What are you supposed to do? I noticed to the left of the door, there is an intercom. But guess what? It's broken. Oh, and here's another issue. One night I returned to the hotel with another woman so together we could push the door open, but we noticed there was no one at reception. Probably had to attend to something else. So if that happens when you call, I guess you're out of luck. When I suggested a solution, ”Prop the door open,” I was told we can't do that for security reasons. So...any man from the street can push the door open but women cannot. So where's the security? And who is the security for? I want to stress that this problem is not caused by the wonderful people who work at the reception. They are frustrated as well by the door. It is the management of the hotel who needs to solve this problem. So for now, the Appart'Hotel Odalys is a great place for men but women beware.