Terrible, absolutely terrible. I can't explain how bad it was, the energy of the place is disgusting. The staff are unhappy, terrible, management is rude and doesn't solve any problems. Rooms are super old, food quality is bad and feels the same constantly - by the end of our 10 days holiday we were eating out because we felt sick of the food. We complained to love holidays while on holiday and they told us to do a formal complaint to the hotel, which is what we did but later they didn't acknowledge our complaints and love holidays told us we should of complained at the hotel, which is what we had already done but no one cared (although I provided proof). My complaint was then closed by both love holidays and the hotel without my consent. Coffee machines don't work, popcorn machine don't work, cleanliness is zero! No towels, sun beds are cheap and not cleaned. Drinks are super low quality and not all of the drinks are free. My child was crying throughout the whole holiday and just hated it and so did we. They call themselves 5 star BUT NO - absolute lie, in some websites they are 5 some they are 4 and some people have even commented 3. The so called child bed given was not even a was, literally a mattress put on concrete, we made our son sleep in between us for the whole 10 days because the bed was so hard. I am super super upset about this experience, my money went for a waste, my annual leaves went to waste - I just don't want anyone else to live the same experience. DO NOT RECOMMEND. THEY DIDN'T EVEN COMPENSATE ME AND WASTED MY TIME.
自動翻訳