これはHotel Bellevue au Lacへの2回目の訪問であり、再び失望していませんでした。これ以上役に立たない素敵なスタッフ。私たちの部屋は私が一日中座ることができたバルコニー付きの湖を見渡しました。場所はホテルの外にバス停があり、13分で駅に連れて行ってくれました。湖のそばにいると、着陸ステージがホテルからわずか数ヤードのところにあるという簡単な広告でパドルボートに飛び乗ることができます。観光スポットに簡単にアクセスできる景色は壮観でした。レストランは楽しくて、朝食は豊富で美味しかったです。私たちはベランダに座って食事をしたり、リラックスしたりしました。夕方に何度かそこで食事をし、食べ物を強くお勧めします。私たちはここでとても楽しかったので、2024年にすでに戻る予定です。
My husband and I stayed here for two nights for our wedding anniversary. We arrived at thurn barnhoff and it was very easy to find the bus that took you to the hotel. We arrived too early for checkin but we’re able to leave our luggage and come back later. Carmine checked us in and this was a fantastic experience. She really is a credit to your hotel. She explained everything about the hotel and told us about things to visit. Our room was in a separate building from the hotel. This was no problem to us but may be worth checking if you have problems with stairs as there was no lift and you did need to put a coat on to go across to the main building. The Room was nice and clean good bed and linen. A nice bag with spa towels and robe no slippers you have to buy these. Down the hall way was a coffee station and water this isn’t in your room. Breakfast was very nice. We ate in the restaurant on one evening the service was very good, the menu not such a large choice . It was nice but we decided not to eat in the hotel on the second night. There was a nice area in the lobby where we sat in an evening and enjoyed a glass of wine. We went down to look at the spa and book some trea**ents on our first day. Was rather disappointed with the two staff on the desk who really were not helpful or friendly. We came back in the evening to try again and to our surprise found no staff about at all. We used the spa area a nice pool very warm inside and outside there was a lot of chlorine in it we used the saunas and I must say I was amazed at the loose floorboards in there once I lost my footing when it moved and thankfully grabbed my husband rather than the hot coals. For me the spa area was a bit of a let down to the hotel. The hotel is in a lovely area on the lake lots of nice walks. In my opinion if the spa was better it would have been a perfect review.
I'm disappointed with our stay at this hotel, while it's nice the service was unacceptable.The way they talk at the reception is strange I would say abrupt. From the moment we arrived. we had to wait an hour for the check-in (15:00) we carried our suitcases by our self to the place they indicated (after hours of travel imagine carrying suitcases )to us because they obviously bothered to have them while we waited for them to prepare our room. I asked for an iron for the clothes and I had to go by my self down two floors and and look for it in their warehouse in the garage. I asked them to call us a taxi and they gave me a card to call on my own.Their internet does not work well when I told them they told me in style that it works. I Buy a movie and we never saw it I dont know why just this service on their TV did not work and nobody told us ,I called them to let them know and the answer was abrupt that they do not have a technician and they can’t do anything. I do not understand then why they promote this service so that we can waste our money and not watch a movie at the end. from the first moment we entered the room until the time we left during our stay there was a terrible noise, children were running in the corridors,shouting, playing they were running like crazy it was terrible, was something like a playground exactly out from our room lol. I informed them on the first day but nothing happened, we were patient but ok on our last day I complained to them again. we visited their wellness center, pure tragedies.there were children were playing at the pool. towels thrown everywhere, everything was wet and in the locker room the situation was the same. We booked a massage but unfortunately my partner hit his leg at the ski and we missed the appointments. of course we paid the whole amount,they did not care anything they did not even ask if we need something or if it is ok with his health. ur stay was totally terrible we travel all over the world we have gone everywhere , hotel of this category is not allowed this service,it was not cheap. But has a great view bus station near, breakfast could be better!
Spiez is a pretty town and this is a pretty hotel. We travelled as a family and had two adjacent rooms. Our purpose was to take part in the triathlon in Thun and it’s very hard to get hotel rooms so we were lucky and had the last two rooms, facing the street rather than the lake, but we could go to the roof terrace to relax and enjoy the view. It was quiet and comfortable, the food was very good (the owners are Italian and Swedish) and the staff are very friendly.