Superb hotel This was a special trip to celebrate a big birthday. The hotel is wonderful. We had a suite which was spacious and comfortable with a balcony looking on to the mountains. The service in the bar and restaurant was first class. We were half board and there is a set meal for half board guests. However, unlike other hotels we could swap courses from the a la carte menu. I actually only did this once as the half board menu was so good. The spa is beautiful with a lovely pool big enough for children to splash and adults to swim. There is an efficient shuttle service to the ski slopes which we used in the mornings. You can return on the shuttle but we decided to walk as it is only 5 minutes away. The hotel staff are extremely helpful and courteous and nothing is too much trouble. Saas Fee is a beautiful village, traffic free apart from the electric hotel shuttles and occasional taxis. 3 things I would change. 1.The hotel is too hot overnight and there is no way to turn all of the radiators off. We cooled down by opening the balcony door which is not very environmentally friendly. We did ask staff to help us turn radiators off but this didn’t seem to be possible. 2. The evening turn down service was set between 6 and 7- right at the time when we were getting ready to go to dinner. We did say to the housekeeper that we went to dinner at 7 but she wasn’t able to change the time. 3. There is a luxury bathroom with a jacuzzi bath. However we never did discover how to turn it on. There is a separate toilet cubicle but the main part of the bathroom has a completely clear glass wall into the bedroom meaning no privacy when using the bathroom. Can we be the only guests who like privacy when using a bathroom?
The good news: It’s well located, right in the center of town where you arrive whether by Haute Route trail or by train. The completely automated check in process went smoothly (though it would’ve been nice to have someone to resolve the problem I describe below.) The room was clean and handsome. Breakfast was solid - including good coffee. Now, the bad news: Room 104 has no ventilation. The only air vent is the fan in the bathroom. The single “window” is actually a glass door, sitting right at street level of the heavily used pedestrian walkway behind the hotel - so getting air into the room means also welcoming anyone why might be passing by to come on in. I don’t like leaving negative reviews - but this is a serious design flaw that shifted what would’ve been a lovely stay into a miserable night. I imagine other rooms aren’t set like this, so your odds are pretty good if having a better experience than I did- but if you land with 104, your night is recked and their is no one to turn to for help.
Excellent value and good option instead of paying high prices in Zermatt 15 minutes away. Across the road from train station and Zermatt shuttle. Good size room with tv, balcony, kettle, tea, coffee. Nice bathroom. Buffet breakfast with hot and cold options. Restaurant has lots of choices and big serves. Lovely staff. Hope to stay again.