Paid a premium price for below unsatisfactory accommodations. We had a group of 11 people for one night in four cabins. Upon entry, they found the cabins to be dirty. For some of the beds, the sheets did not appear to be changed from the previous stay. There were rat traps in the cabins. Tracked in goose poop on the carpet in one unit. A/C did not work in one unit, heat did not work in another. One cabin had no hot water. Another cabin had scalding hot water, but no cold in the shower. They were not issued keys to the cabins, so when they left to go to dinner, they had to leave their belongings (laptops, passports, valuables) in their unlocked cabins. We were told to expect luxury and did not get clean, fully functional, or basic needs met. The staff was alerted of their discontent and fixed what they could, but were not staffed to clean the units. The next morning, we emailed with complaints and was told they would look into it. While they agreed that the experience was sub-par, they only issued an apology after several emails and phone conversations, as they have a "no-refund" policy. So, if you are looking for dirty sheets, bugs in your bed, a cold shower and want to pay a premium for it, this is your place. The only positive was the views and location was nice.
自動翻訳