ホテル ズー ソフィア(Hotel Zoo Sofia - Secured Paid Parking)

I had a great experience with Hotel Zoo Sofia, I stayed for 3 nights with friends, we visited the zoo which is behind the hotel 5 minutes by foot from the entrance, the breakfast was varied and delicious, the staff at the reception were very kind and explained to us what we can visit and see in area, they have a parking lot which is paid with a symbolic amount of 10 BGN, but we were calm because there was always a place to park and our car was in a protected place. something that first impressed us were the maids of the hotel who were very funny and kind, they always asked us if we needed anything, they cleaned the rooms very carefully! thank you for your attention and care.

It was incredible stay. We loved the Hotel very much and the staff of the reception was very kind and polite. Also the rooms were very clean, the housekeeping is amazing.We will come again for sure!

A complete disappoin**ent with its unprofessional team and disgusting service. Don't try it. If you are not going to stay on the streets, it is not an alternative. The receptionist named Atinas is incredibly arrogant and can't do anything.

Our room was bright, airy with a good sized bathroom equipped with a shower and hairdryer. The room was considerably spacious and did not feel cramped although the desk was a bit too narrow on which to use a laptop comfortably. The breakfast has plenty of choice.

The room was filthy & they tried to say it was bleach. There was no kettle no fridge the air con didn’t work. No balcony just small window & very dark. When I asked to move rooms they said they were full..well the rooms with balcony’s that I could see from my window Looked empty! Very poorly run the staff seem to sit around doing nothing… there is nothing nearby so I had dinner & breakfast @ hotel which was disgusting

We visited for 4 nights whilst my husband had some dental trea**ents. We booked a business apar**ent as we knew we would be spending a lot of time in the room . The room was great , large bedroom/ living room / dining room And kitchen . We had 2 televisions with Netflix. Towels and the bathroom were cleaned everyday . We ate in the restaurant every evening and there was a good choice . Breakfast is also included, this is more limited, but we still found something good to eat everyday . There are a few supermarkets close by where you can stock up on drinks and snacks . We didn’t find much to do around the hotel , we went to the zoo. This is very old and some of the animals could be cared for a little better . Good value for money and we would stay here again if we traveled to Sofia .

We stayed here with a tour group for two nights and whilst the disappointing aspect was the location (4 kms further from the city than our original hotel and in a semi industrial area), the good points made up for it. The room was a good size and comfortable and had all the amenities - excellent bathroom/shower, hairdryer, fridge, safe and free wi-fi. And the hotel had two lifts compared to many with one small one. The dining area was large and both dinner - lamb shoulder - and breakfast - wide array of hot and cold dishes - were excellent. The hotel also had conference facilities, which were useful for our orientation meeting. As a stand alone hotel, would recommend staying there - just a pity about the location. We could only find one local restaurant nearby.

The hotel and the room was clean. The staff, especially the reseption and the bellboy were super helpfull and friendly. They helped with taxis, restaurant reservations etc. The breakfast was very good and the service there was fast and polite. One of the best hotel experiences EVER.

Hotel is ok but room furniture outdated, definitely need to refresh rooms. Breakfast basic, staff not really friendly