The resort was beautiful but here are the things I saw trouble with the service;
- the air conditioner wasn’t working at full capacity, it felt warm till about 9pm at night when it finally starting cooling.
- the room service was at a charge, and an expensive charge at that( a small round pizza cost $13 USD, and it was not a very good pizza)
- reservations for dinner was ridiculous, the night I got there, almost everything was booked for the next 4 days except the late night meals, they wouldnt except walk ins. I purposely went to one of the italian restaurants to see if I can get a table, they told me no if you didn’t have a reservations, I saw 6 open tables with no lines waiting for them, so I ask about those tables which obviously meant cancellations but they still told me no because hotel policy. This policy needs to change to allow walks in after there is a no show for a reservation.
- there is no beach or pool drink service( only at the pool bar) compare to other resorts where you have waiters and waitresses walking around asking for drink orders.
Service could be better for this resort if they change some policies
自動翻訳