レッド ルーフ イン サマーセット ケンタッキー(Red Roof Inn Somerset, KY)

Great customer service, clean room and good location. But to much activity and noise coming from the parking lot. Probably will stay here again because of the customer service.

Ok room but Internet was not working. It was Christmas day, but seems like there was no support whatsoever.

Calling this place a dump is a compliment. Door didn’t close at the bottom, huge cracks in the sink and I wasn’t brave enough to use the shower.

The front desk person was incredibly polite and helpful to the extent that she was able to be. I'll say that, as it was probably the only positive thing about the hotel. Unfortunately, the hotel was not up to standards, even for a budget hotel. My first room, the lights didn't work (at all). This was maybe a blessing in disguise, as it was surrounded by a noisy group of revelers in the parking lot upon my arrival. I was moved to the other side of the hotel to a room that had a strange odor, reminiscent of disinfectant but somehow different. The bed was lopsided. The water pressure on the shower was barely a trickle (the tub and sink both had adequate pressure, though). No coffee maker, no cups. Regardless, I attempted to find some sort of solace. At 4am, I was woken up by a Ford Econoline warming itself up right outside my door. At 6am, another vehicle decided to warm up (for 20 minutes) while blasting music. All in all, if I ever have to stay in Somerset again, I'll take my chances at another hotel.

Let me try and find some positive things to say about my stay that lasted from Friday until the following Wednesday. It had comfortable beds, and the heat/air worked well, I also found it convenient to have a microwave and mini fridge (albeit one that kept my food and drinks lukewarm but I guess that's better than warm). Now sadly I have quite a few negative things to say about my stay. A major negative was the numerous roaches found crawling in the bathroom and right next to the bed and one night my granddaughter had one try to be her bedmate, if that's not bad enough how about the fact that I myself had to spray the room for them. Aren't they employing folks that are qualified to do this. Secondly I had a problem with my toilet stopping up and not flushing. I spoke with the woman at the front desk but by the next evening nothing was done about it until my son-in-law went and borrowed a plunger from the front office once again notifying them of the problem yet he was still the one who had to plunge the toilet not once but 2 separate occasions on 2 different days. 3rd In order to get any clean towels I had to chase someone down to get them, I ran out of toilet paper and had to bring in my own. Then as one of the boasted amenities the WiFi wouldn't connect and work for more than a minute or two at a time so was useless to non-existent. Lately when I checked out I was refused my deposit and the reason was that because it was paid for online there wasn't a deposit. Really?

Upon entering our room , my husband and i noticed there was dirt on all the floors and then we checked the bathroom and there was a ROACH on the ceiling. Then throughout the night we found two more roaches . I am reporting this to our booking agent. Good.money was paid for our room. A refund is in order. Nasty place!!!

The pool is closed outlets only work half the time ceiling falling in uncovered outlets and broke outlet covering poor wifi access room smellls not satisfactory still had to stay because i pre paid

First room had cockroaches second room had cockroaches, and we left

Constant noise and loud people until late night. Yelling. Felt uncomfortable. Person keeping watch outside one room in a chair at all hours. We would not go back.