ハフナーホテル＆SPA(Haffner Hotel & Spa Sopot)

I stayed at Hotel Haffner in Sopot, Poland, during a business trip in September. While the hotel itself is not very new, it met all my basic needs and the staff was quite accommodating. I did experience a bit of a wait when ordering food, which could be improved. However, the location of the hotel is truly its standout feature, offering easy access to local attractions and beautiful surroundings. Overall, it provided everything required for a comfortable business stay, boosted significantly by its excellent location.

We stayed in this hotel during the pandemic, then we were satisfied with the stay and service, that's why we came back here for Valentine's Day. Unfortunately it was a mistake. No interest from the staff, we waited in the lobby bar for a long time before the bartender offered us a menu. To clean the room we had to call the reception. Before arrival, there was no information that the hotel was undergoing renovation - it really made it difficult to relax. the hotel advertised a Valentine's Day offer, but the lack of commitment of the staff made us fall out of love with this hotel.

It was a nice stay. Hotel and staff very nice. Very helpful staff. The room was clean. Only thing returning in the evening at 8 pm was difficult, the platform was not lit. I am after hip surgery- and was afraid to go because I could not see anything. The leaves were not cleaned up either. Another issue was the spa area - there should be some maximum number on the pool because it was impossible to swim completely. Other than that thank you I would definitely recommend this hotel.

- ongoing party with loud music and shouting people at hotel, finished at 1.00 am !! - broken heater in bathroom, start work after 2 days - loud ,drunk neighbors who drink and sing after midnight. No able to rest and sleep normal!! At they call it “premium room” !! - no reaction neither staff or manager, staff don’t pickup the phone when trying to complain. - stinks something like old cucumber in room entire time. From my perspective prices are like 5 star, quality of service is something between 3-4 star. Breakfast normal as every hotel, nothing special, nothing fancy, cold scrambled eggs ! SPA is bad organized, nobody even respect sauna rules, no cups for water in Sauna, no dedicated small / medium towels for Sauna area. Any SPA massage 10 x more expensive than average price. I understand 3-5 x more expensive for 1000 PLN for a h massage ? I’m very happy to leave this hotel tomorrow, never again and I promise myself I I’ll review this visit everywhere I can including my workplace .Never seen such poor quality even 3 star hotels are better than we experienced in Haffner Hotel

Hotel was really great! Definitely worth visiting! Food was great and service also. The hotel was very kind to arrange transport from/to airport. We also got breakfest to go with short notice. Special thanks to Ernest! Keep up with the excellent work!

We have stayed here a few times but this time disappointed with how tired the hotel is looking, small things like curtains in the room hanging off and grout missing so the shower leaked. Pillows were strange so didn’t sleep very well. Issues with the key too, our friends were worse they literally kicked the door in and replaced the whole lock and the next day it was broken again ! Jacuzzi not working either and swimming area broken tiles and dirty. A real shame because it could be so nice. Room was OK but due to lack of upkeep and cost we will look to stay somewhere else next time.

This really is a very good hotel. It might like to think it’s five stars but certainly is not. However the staff are some of the best I’ve seen - friendly but very professional - from the receptionists through to the restaurant and bar staff. My only criticism would be the coffee at breakfast which is a commercial machine both tasteless and cold. Any self respecting five star hotel (it’s not!!!) would serve fresh ground coffee in individual cafetières at the very least. I would be happy to stay here again but bring my own coffee!!

The location is really fantastic: You walk 5min. to the beach and 10min. to the city centre. The breakfast is truly yummy, there's nothing they don't serve. Staff are very friendly and accommodating. Why I won't visit again: Old fashioned bathroom with blocked drain, very slippery bath tub and faucet with separate warm and cold water installation. Thin walls: When other guests walk past your room it feels like they're actually in the room. The lobby music plays 24/7 with a speaker in the back yard where our room was facing. We had to sleep with window closed and aircon on and I had the worst sleep ever. The receptionist told us there's nothing they can do, it's just how the music system works. This is, sorry to say, stupid. You need to let your guests sleep and I can't imagine we were the first ones complaining. And, one minor remark, this is the first hotel that offers coffee in the room but no milk.

Hotel Haffner was a great hotel! Hotel and rooms were clean and nicely decorated. Staff was very professional and helpfull! They arranged transport between hotel and airport when we arrived and left. We also got breakfast to go even in short notice. We definitely have to come back as soon as possible! Special thanks to Ernest! He gave such a good service! Keep up with the good work!