ヒルトン ガーデン イン サウス ベンド(Hilton Garden Inn South Bend)

Location is good. Service is good too. The shower is not smooth. Overall nice hotel.

衞生間淋浴設備有問題，早餐豐富。

Everything was nice with the hotel and facilities, my only issue was that I requested a lower level room and I got one on the top floor. After asking about changing to a lower level I was told that they were booked and didn't have a suite available on a lower level. Since I requested a week earlier I just had expected it would have been on hold.

We have a Valentines tradition where we get a hotel with a pool for a night. My daughter happened to be off of school on Friday so we planned it for the Thursday after Valentines Day. The girl at the front desk noticed my 8 year old and figured out quickly why we were probably there. She smile and immediately put us at the room closest to the pool. Everyone was extremely polite and the hotel was beautiful.

We were there with a youth sports team and there wasn't anywhere the kids could get together where the staff didn't complain about noise. Even at 5pm when no one expects quiet hours. When we offered to rent one of the meeting rooms to give the kids and parents a place to hang we were told it was impossible without a salesperson there. I can't believe this is the first request of this type and there is no contingency plan where the on site staff could figure it out. We're not sure if this property would be considered in the future. 18 rooms @ two nights.

Woke up Sunday morning for a shower and the water was COLD. We placed a courtesy call to the front desk for maintenance and was told they would look into it. Three hours later and there was still no hot water or returned call from the front desk. I placed a second call and was told by Liz at the front desk that there were no issues and maintenance had checked into the concern. I explained that no one from maintenance stopped by the room. She quickly told me they didn’t have to because the problem could be the water heater but reassured me there was no issue and the problem may have been several guests taking a shower at the same time before checkout. I told her that was unacceptable and would be considering checking out. She was so unbothered and discontinued the call. About an hour later I had another hotel room reserved and came down to grab contact numbers and check out. The same front desk clerk then decided to tell me there was an issue and one of the water heaters was out. She never apologized for giving me incorrect information and said there were multiple complaints. I had never experienced such poor customer service and will need a night refund because there was no way I could wash my hair and shower with cold water.

Great overall experience! Very clean inside and out! Very friendly and helpful. Nice walk to the stadium! Flat and paved path!!

Very nice hotel. Clean, excellent service. The desk clerks was very pleasant and helpful. The atmosphere was very positive and elegant.

Nice, close to campus, great breakfast. Noisy old HVAC unit kept us awake.