サウス・グレンズ・フォールズ Sorrentino＇s Delicatessen & Market周辺のおすすめホテル・旅館

ホテルチェーン、清潔で豊富な朝食。

部屋は古いかび臭いカーペットから臭いがし、廊下も臭いがしました。また、チェックイン時にスケッチがあり、オンラインで予約したときにExpediaのDiscoverカードで174ドルを支払いました。モーテルがフロントでくれた領収書には、マスターカードで支払った138ドルが記載されています(マスターカードは使用していません)。その後、ディスカバリーカードに追加の138ドルが請求され、その後138ドルがクレジットされることに気づきました。結局、私は私が支払ったと思うものを支払ったが、それは彼らが会計をどのようにしたかのスケッチであり、明らかに何かが台無しにされた。ベッドとバスルームは十分にきれいでした。古いかび臭いカーペットをそこから引き裂いて交換するまで、匂いについて何もすることができませんでした。静かで、騒音の問題はありませんでした。エアコンとテレビはうまく機能しました。朝食はオレンジ、シリアルバー、パッケージマフィンとジュースです。もう一度やらなければならなかったら、30ドルから40ドルを加えて別の場所に行きます。

私と私の家族は素晴らしい時間を過ごし、スタッフはとても素敵で親切で、部屋はとても清潔でとても快適なベッドでした。場所はとても良く、湖やショッピングエリアに近くました。家族向けの場所を探している場合は強くお勧めします滞在場所

We checked in on July 1st, 2023. Miss Katie ( or Kadie) checked us in - and long story short , she is the only reason I am giving this place 1 star because it’s all about the experience, even though the rooms are decent and the location was not a surprise. The staff quality influences whether your experience will be stellar or horrible. For us, it was the latter. We had booked 2 rooms. Even though we came at 4 , we were given one room because the other one ,opposite to this room was being cleaned. So we waited. And waited. until 5:45. No updates inspite of repeated calls to check in. No apologies for the delay with check in. When my husband went down, he was asked to check out another room on another floor , which he called me to check. I did that and then I took the keys from him and went to the front desk to hand those back since I wanted both rooms on the same floor since we were traveling with kids and seniors. First, inspite of me waiting patiently in line for my turn, and explaining the problem, she asked me to step aside to check in the next guest. I let that go and waited. Then, when the person after me was checked in , I repeated the issue and asked her to give us 2 rooms on the same floor , does not matter which floor it is. She then proceeded to ask me a bunch of questions - if I had touched anything in the other room (no) , if we had sat on the bed (no) , if we had sat on the sofa (no!). I told her we opened the door looked at it and stepped out. She then told me she did not “ need my frustration and attitude”and that she had already given us a room. THAT ticked me off. I told her firmly that I was not being disrespectful and I was her customer and no, we did not have the 2 rooms that we booked , only one. And that I was willing to wait another hour for the other room in front of us that was being cleaned. She asked me to step aside again to check in the next customer. I asked her if there is a possibility of getting the other room that we were initially told that we would get. She said no. I asked her then what was the point then of asking me if we had touched anything in the room if there was no intention of letting us change it and what was the point of asking me to wait again if she had no intention of helping. It was obvious to me that she was acting out. I asked to speak to her manager or someone else but she refused to call anyone and said they had no one but her (!). She then refused to give me her full name saying she did not have to do so and told me that the room I had , was it. So there we go - that is the quality of people Hilton lets represent their brand. You can be disrespectful to a customer with no repercussions. Will make sure to take my money to Marriott properties going forward.