ハーパーズ ステーキハウス ウィズ ルームズ ササンプトン スワンウィック マリーナ

Dirty dusty room broken items complaints ignored even when I emailed manager and head office still waiting for a reply fingerprints smears and dirt shower tray not cleaned correctly broken shower head the photos speak for themselves refund requested very disappointing stay

This hotel was really a pleasant surprise: I wasn’t expecting this given the name of this place. They only had a basic reception setup, but the meals were great and the attention to the finer details in the room and the space was impressive. The staff were also very friendly and helpful. Overall it was a pleasant stay and I’d be happy to stay there again.

Great staff, nice modern room, very clean, excellent restaurant. Fridge in room was handy.

Lovely room, very spacious and with a large comfortable bed.Bathroom has an overhead rainfall shower and/or a handheld shower head. Shower tray was rather slippery when wet. There was a hairdryer provided but it only had cold air no hot air facitilty. The coffee, tea and biscuits were a nice touch as was the bottle of fresh milk in the fridge. Good size car park and we were able to park right outside our room.

The food was excellent and the staff were very friendly — unfortunately, the hotel itself let the experience down. I originally stayed in Room 8 on the ground floor. After returning from dinner, I discovered the window wouldn’t close or lock. I reported this to the night staff, and one member of staff mentioned they were already aware of the issue and had previously called an engineer. I was offered an alternative room, but it was a downgrade and there was no offer of a price reduction. The new room (Room 15) was very small and had a large cobweb in the corner. The fridge was extremely noisy, sounding like a washing machine on spin, and the extractor fan ran constantly. I eventually had to turn off the isolator switch just to get some sleep, only to be woken at 4:45am by a delivery lorry outside. It’s a real shame because the bar area was clean and the food was amazing, but the hotel accommodation itself was very disappointing. Sadly, I wouldn’t stay here again

Clean room, clean towels each day. First time staying above the function room. Walls very thin so heard everything going on next door as well as downstairs but not too bad. Only real negative was the electric air freshener in each room and hallways. Smell was overpowering so we had to unplug ours and put it outside the room and open the windows to get some fresh air in the room. Saying that overall the stay was pleasant and rooms were a decent price.

We were happy with everything. As well as the usual clean, warm, welcoming etc. It was also the small touches - handmade shortbread gift, a small fridge in the room containing drinking water and fresh milk. Also reasonable toilet roll!

The room was well presented, maintained, and comfortable. All staff were extremely polite and helpful

Bar man great Rest of staff excellent young girl really good Thank you to everyone good stay 1 question if we booked direct in future would we get a better price or can a deal be done to stay regular becayse it was nice you have my email adrees