ハンプトン イン メンフィス / サウスヘイブン(Hampton Inn Memphis/Southaven)

Property was undergoing maintenance issues - a new elevator was being installed. Room smelled musty and stale. Breakfast was good. Staff was very accommodating.

We weren’t aware the elevators weren’t working. We had to carry out luggage up to the 2nd floor. When asked if they had a room available on the 1st floor they said they were full. For the price of a room, I wouldn’t stay at this location again.

Easy access off the highway. Many dining options located near the property. Staff is extra nice and hotel is super clean.

My visit here tipful very satisfactory. But this visit was different my toilet was leaking and there wasn’t anyone there to fix it and no other room available.

When we arrived to the room and turned on the lights one of the lights was flickering on and off. When we alerted the front desk we were told the engineer doesn’t arrive until 4 pm. We assumed someone would come after 4 pm however no one came. Also, the carpet was wet near the window in the room. It rained during my stay so I believe water was seeping in from the window.

I booked with orbitz 125.29 . When I checked in , hotel system is down . They said didn't see my booking . They tried to check me in by other reservations. Finally , system back . They found my check in reference with Orbitz, but still charge me 147.40 . The manager said they will refund but it still charge me . I contact Orbitz, representative call Hapmton and the manager said I book the reservation through their website . But I never did . So I need Hampton refund 147.40 for me . Your system down cause so many problem to me and said I book with your website. It took 20 minutes for that checked in . Horrrible

The wall unit for temperature settings did not work well. Difficulty in making changes. Bed was comfortable but the pillows were flat and not supporting of my neck and head.

Made two requests to have my HVAC repaired in my room and nothing was done during my 5 day visit

The first room we were in had no lights when they put the light bulbs in it was like a strobe light. Thank God I'm not epileptic or it would have sent me into a seizure. The second room we were in was filthy and hot as hell. Couldn't get it to cool down in the room. Would never stay there again nor would I ever recommend this hotel. This hotel is crap