ホームウッド スイーツ バイ ヒルトン サウジントン コネチカット(Homewood Suites by Hilton Southington)

Room is very big and the facility is new

This hotel is clean; the staff members are friendly and efficient; and it has all the amenities I seek, including but certainly not limited to ample parking and well-lit parking lot and hallways. The location just off the higway is convenient.

The hotel is beautiful. The breakfast was cold every morning. The day of departure the cleaning staff was at my room way before checkout. I had arranged a late checkout and was okayed the day of arrival but the day of checkout the morning staff was very rude and said there is no late checkout. I told her someone should have told the staff on 1/11/24.

Twins enjoyed the pool. The only negative thing I can say ( & its really not negative) the kitchen floor which we walked in on was extremely slippery. One twin was able to stop her fall but unfortunately I was not. I fell and hurt my knee pretty bad. I did call front desk & notified them. So maybe a little rug would help.

Pros: The staff was very personable, efficient and professional. It was a good, safe, quiet location that’s very convenient to lots of stores, restaurants, etc. The 1 bedroom suite is very spacious and the kitchen is pretty well equipped. Cons: I’m not happy about finding 6 pieces of hair in the beds & bathroom though! 3 pieces on the pillows of the 2 beds and 3 in the bathroom. I’m a bit of a germaphobe and clean freak, so that set me off a little, but luckily the bathroom and bedding looked clean otherwise or I would’ve complained and asked for a different room.

The staff were great. The pool was the perfect temperature. The room was clean. The only thing i didnt like was that the curtains were designed not to close fully. I like privacy guys!!

Sadly the wrong night was booked and since the guest never received an email it was not noticed and now we have to rebook and all because the Hilton honors app was not working properly and I used Travelocity for the first time.

The staff is very professional and passionate on their work. The breakfast was great and they vary the menu. The pool it was warm and perfect for the actual weather. I recommend this property.

Overall, our experience was pleasant enough. First the good: The hotel was quaint and inviting with a cozy lobby area with a fireplace and open eating space behind it. Complimentary breakfast was provided on Saturday and Sunday and the spread was actually quite impressive (eggs, french toast, hash browns, bagels, muffins, cereal, coffee, juice and more). The indoor pool, while not large, seemed like a go-to spot for most of the guests. There is a small gym, an outdoor firepit area and a half court basketball court. Certainly enough to do for a weekend. It's fairly centrally located near shopping and food. Since there is no restaurant - just a snack nook - this was important. The room itself (1 bedroom suite) was not big by any means, but pleasant enough for a family of four. The kitchen was a very nice touch (microwave, full fridge/freezer, sink and stove). The bad: The floors are extremely thin - we heard almost every footstep above us. Normally not an issue during the day when there is ample noise in your own room to drown it out, but the guests above us were stomping and running around until 2:30am. Despite multiple calls to the front desk who assured us it would be handled, the stampede continued unabated for hours. Takeaway: If you have discourteous guests who are unaware of how much noise they are creating for the lower floor guests, I do not recommend this hotel. But if you are lucky enough to not have that occurrence, the hotel is otherwise quite nice.